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How to Tell Anyone Anything - Breakthrough techniques for handling difficult conversations at work (Paperback, New)
Loot Price: R293
Discovery Miles 2 930
You Save: R99
(25%)
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How to Tell Anyone Anything - Breakthrough techniques for handling difficult conversations at work (Paperback, New)
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List price R392
Loot Price R293
Discovery Miles 2 930
You Save R99 (25%)
Expected to ship within 12 - 17 working days
|
No one likes to be criticized. But when feedback is necessary
whether it's with a boss, someone we manage, or another co-worker
it takes great communication skills to successfully get the message
across with feelings and relationships intact. Drawing from the
latest thinking in psychology on how best to connect with others,
"How to Tell Anyone Anything" steers readers away from the common
mistake of focusing on what's wrong, and shows them instead how to
provide clear, constructive, positive messages. From telling a
frequently late employee that we understand what happened (even as
we negotiate for the problem to stop), to asking a rude co-worker
what's bothering them (and by doing so, discovering the root of the
problem), the book gives readers powerful insight into how we all
react naturally to criticism and how to transform interactions that
might become verbal tugs of war into collaborative, problem-solving
sessions.
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