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Books > Computing & IT > Applications of computing > Artificial intelligence > Natural language & machine translation
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Conversational UX Design - A Practitioner's Guide to the Natural Conversation Framework (Paperback)
Loot Price: R1,592
Discovery Miles 15 920
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Conversational UX Design - A Practitioner's Guide to the Natural Conversation Framework (Paperback)
Series: ACM Collection II
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With recent advances in natural language understanding techniques
and far-field microphone arrays, natural language interfaces, such
as voice assistants and chatbots, are emerging as a popular new way
to interact with computers. They have made their way out of the
industry research labs and into the pockets, desktops, cars and
living rooms of the general public. But although such interfaces
recognize bits of natural language, and even voice input, they
generally lack conversational competence, or the ability to engage
in natural conversation. Today's platforms provide sophisticated
tools for analyzing language and retrieving knowledge, but they
fail to provide adequate support for modeling interaction. The user
experience (UX) designer or software developer must figure out how
a human conversation is organized, usually relying on commonsense
rather than on formal knowledge. Fortunately, practitioners can
rely on conversation science. This book adapts formal knowledge
from the field of Conversation Analysis (CA) to the design of
natural language interfaces. It outlines the Natural Conversation
Framework (NCF), developed at IBM Research, a systematic framework
for designing interfaces that work like natural conversation. The
NCF consists of four main components: 1) an interaction model of
"expandable sequences," 2) a corresponding content format, 3) a
pattern language with 100 generic UX patterns and 4) a navigation
method of six basic user actions. The authors introduce UX
designers to a new way of thinking about user experience design in
the context of conversational interfaces, including a new
vocabulary, new principles and new interaction patterns. User
experience designers and graduate students in the HCI field as well
as developers and conversation analysis students should find this
book of interest.
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