The impossible people who make life's journey so difficult are
everywhere--at the office, in restaurants, on airplanes, living
next door, members of your own family. They're . . .
- your "nothing is ever good enough" boss
- the "no price is ever low enough" client
- the next-door neighbor who redefines the meaning of paranoia
- the maitre d' who looks through you as if you don't exist
- the father-in-law who you know is always thinking about how much
better a life his Janey or Joey would have if only married to
someone other than you
Ron Shapiro and Mark Jankowski give you a simple and highly
effective 4-point plan for dealing with all of them and
more--N.I.C.E. Their system shows you how to neutralize your
emotions so you don't just react but act purposefully and wisely.
It enables you to identify the type of bully, tyrant, or impossible
person you're facing--the situationally difficult (something has
happened that turns an otherwise reasonable person into a temporary
terror); the strategically difficult (she has empirical evidence
that being difficult is a strategy that gets results); or simply
difficult (being difficult is his 24/7 M.O.). Then you'll learn how
to shape the outcome by controlling the encounter and, finally, how
to get "unstuck" by exploring your options.
Using colorful stories from all walks of life-- "He called me the
scum of the earth and it went downhill from there," "First, lock
all your vendors in a small room," and "The boss from hell"--the
authors bring their lessons to life, from business life to family
life.
"From the Hardcover edition."
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