Quality of Telephone-Based Spoken Dialogue Systems is a
systematic overview of assessment, evaluation, and prediction
methods for the quality of services such as travel and touristic
information, phone-directory and messaging, or telephone-banking
services. A new taxonomy of quality-of-service is presented which
serves as a tool for classifying assessment and evaluation methods,
for planning and interpreting evaluation experiments, and for
estimating quality. A broad overview of parameters and evaluation
methods is given, both on a system-component level and for a fully
integrated system. Three experimental investigations illustrate the
relationships between system characteristics and perceived quality.
The resulting information is needed in all phases of system
specification, design, implementation, and operation.
Although Quality of Telephone-Based Spoken Dialogue Systems is
written from the perspective of an engineer in telecommunications,
it is an invaluable source of information for professionals in
signal processing, communication acoustics, computational
linguistics, speech and language sciences, human factor design and
ergonomics
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