Computer Hardware Maintenance presents the full scope and
understanding of how the PC hardware maintenance function should
operate and be managed in an organization, including steps involved
in containing costs, keeping records, and planning the integration
of the help desk function.
In today's IS department too often the PC hardware maintenance
function is treated as a 'necessary evil', with the understanding
that eventually all equipment will have some degree of mechanical
or electrical failure. This book discusses scenarios where keeping
the maintenance function internal is most viable and where having
it external, from a depot service, pickup and delivery, or on-site
service, is most viable. Computer Hardware Maintenance concludes
with brief descriptions of available third-party systems and how
emerging trends in PC hardware configuration as proposed by the
Desktop Management Task Force (DMTF) will have a major impact on
the PC hardware maintenance function in the future.
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