Intelligent IT Outsourcing enables practitioners to focus in on the
essential issues that need to be addressed so that the fundamental
structure of their sourcing strategy and its implementation is
sound. The authors provide insight into the challenges likely to be
faced and give detailed advice on how to pre-empt and manage these.
IT and outsourcing continue to be problematic, not least because
fundamental learning about this subject fails to be applied
systematically, and because IT is inherently difficult to manage.
The economics are not obvious and emerging technologies have to be
addressed, therefore IT goes to the heart of many enterprises and
interfaces with multiple business units and processes, and there
are continuous skills shortages.
Unfortunately complexities are not removed in outsourced situations
where additional problems come into play, for example the
supplier's capabilities, whether the IT is right for an outsourcing
solution, and whether the contract is robust but flexible enough to
allow for outsourcing to take place. Objectives need to be
realistic, and factors such as whether the internal management is
mature and capable enough in this field, and the impact of
prohibitive switching costs on behaviour once an outsourcing deal
has been signed all have to be taken into account.
The authors have built up over two decades of research, advisory
and practitioner experience that enables them to distil the
fundamental challenges in IT and outsourcing and demonstrate how
these can be addressed.
* Focuses on the fundamentals of what should be done and what
should be avoided, based on actual experience applied in major IT
outsourcing deals
* Researchfindings and case examples included throughout to support
recommended practices
* Written by highly experienced, internationally acknowledged
experts in the field
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