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Service Supply Chain Systems - A Systems Engineering Approach (Paperback)
Loot Price: R1,592
Discovery Miles 15 920
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Service Supply Chain Systems - A Systems Engineering Approach (Paperback)
Series: Communications in Cybernetics, Systems Science and Engineering
Expected to ship within 12 - 17 working days
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Supply chain management is a well-developed area. The traditional
supply chains are dynamic systems which include the forward and
reverse flows of physical products and the related information and
fund. However, a service supply chain is different because the real
"product" may take the form of a "service" which implies that many
traditionally crucial decisions in supply chain management such as
product shipping problems are no longer important. Here, a service
supply chain is defined as a supply network that transfers
resources into services or servitised products, with or without
physical products, to satisfy customer needs. As a result, managing
a service supply chain system requires innovative strategies with
new models. Currently, there is an absence of a comprehensive
reference source that provides the state-of-the-art findings on
this important topic. It will thus be significant to develop a
well-balanced edited volume that includes both theoretical results
(from different perspectives) and application cases/studies on
service supply chain systems. This book is a pioneering text on
service supply chain systems. It features papers which adopt the
systems engineering approach in conducting service supply chain
analysis. It includes both theoretical results (from different
perspectives) and application cases/studies on service supply chain
systems. It will be a good reference book for industrialists and
academics who are interested in the service industry, service
operations, service management, and service sciences.
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