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Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)

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Customer Service for Professionals in Health Care - Key Behaviors That Enhance the Patient and Family Experience (Paperback) Loot Price: R292

Discovery Miles 2 920

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Customer Service for Professionals in Health Care - Key Behaviors That Enhance the Patient and Family Experience (Paperback):...

Customer Service for Professionals in Health Care - Key Behaviors That Enhance the Patient and Family Experience (Paperback)

Wendy Leebov Edd

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Loot Price R292 Discovery Miles 2 920

Expected to ship within 10 - 15 working days

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Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.

General

Imprint:	Createspace Independent Publishing Platform
Country of origin:	United States
Release date:	October 2012
First published:	October 2012
Authors:	Wendy Leebov Edd
Dimensions:	224 x 147 x 8mm (L x W x T)
Format:	Paperback - Trade
Pages:	64
ISBN-13:	978-1-4793-6405-3
Categories:	Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM) Promotions
LSN:	1-4793-6405-3
Barcode:	9781479364053