Telephone Skills for Professionals in Health Care (Paperback)

When employees are on the phone, your organization's reputation is on the line Telephone Skills is a nuts and bolts guide to exemplifying great customer service in phone conversations. After making a convincing case for the importance of great customer service on the phone, it identifies the critical behaviors that impress customers and build consistency into the methods staff members use on the phone. Self-awareness tools, telephone protocols and skill-building exercises make this guide a great aid in staff development and coaching. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.

General

Imprint:	Createspace Independent Publishing Platform
Country of origin:	United States
Release date:	November 2012
First published:	November 2012
Authors:	Wendy Leebov Edd
Dimensions:	229 x 152 x 3mm (L x W x T)
Format:	Paperback - Trade
Pages:	58
ISBN-13:	978-1-4800-8689-0
Categories:	Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
LSN:	1-4800-8689-4
Barcode:	9781480086890

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