Municipalities not only have a need for purely transactional
systems (accounting, personnel, billing, etc.), but they also need
to integrate the sophisticated analytical tools that are used to
address the scientific or engineering issues that are very
important for the performance of wastewater utility. Most
commercially available systems are structured to function within
the transactional paradigm and may be inadequate for full range of
business processes encountered in a wastewater utility. Wastewater
utilities are overwhelmed with data, yet often, managers do not
have enough information to efficiently support many of their
business functions. Although significant investments into
information technology have been made in the last two decades,
decision makers often cannot access their organization's
information. Decision analysis provides the conceptual framework
and specific tools for describing the decision-making process. The
framework provides methods and a standard notation for presenting
decision-making processes in a structured way. This project
describes decision support concepts, examines how private industry
has approached this problem, and discusses how this technology
could be applied to improve the management of wastewater
facilities. This report: -Assists decision maker to better use
their information technology (IT) resources to address their
business needs. -Highlights the diversity and complexity of
decision support system applications. -Describes how investments
into IT are best leveraged to improve the management of wastewater
agencies. -Defines the specific functional requirements for DSS
that would work well for a wastewater agency. -Describes decision
support systems and identifies their components. -Demonstrates how
private industry addresses issues related to decision support.
-Reviews practices related to decision support in wastewater
industry.
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