Healthcare Quality Management: A Case Study Approach is the first
comprehensive case-based text combining essential quality
management knowledge with real-world scenarios. With in-depth
healthcare quality management case studies, tools, activities, and
discussion questions, the text will help build the competencies
needed to succeed in quality management.Written in an easy-to-read
style, Part One of the textbook introduces students to fundamentals
of quality management, including history, culture, and different
quality management philosophies, such as Lean and Six Sigma. Part
One additionally explains the A3 problem-solving template, used to
follow the Plan Do Study Act (PDSA) or Define, Measure, Analyze,
Improve and Control (DMAIC) cycles, that guide your completion of
the problem-solving exercises found in Part Two. The bulk of the
textbook includes realistic and engaging case studies featuring
common quality management problems encountered in a variety of
healthcare settings. The case studies feature engaging scenarios,
descriptions, opinions, charts, and data, covering such
contemporary topics as provider burnout, artificial intelligence,
the opioid overdose epidemic, among many more. Serving as a
powerful replacement to more theory-based quality management
textbooks, Healthcare Quality Management provides context to
challenging situations encountered by any healthcare manager,
including the health administrator, nurse, physician, social
worker, or allied health professional. KEY FEATURES: 25 Realistic
Case Studies - Explore challenging Process Improvement, Patient
Experience, Patient Safety, and Performance Improvement quality
management scenarios set in various healthcare settings Diverse
Author Team - Combines the expertise and knowledge of a health
management educator, a Chief Nursing Officer at a large regional
hospital, and a health system-based Certified Lean Expert Podcasts
- Listen to quality management experts share stories and secrets on
how to succeed, work in teams, and apply tools to solve problems
Quality Management Tools - Grow your quality management skillset
with 25 separate quality management tools and approaches tied to
the realistic case studies Competency-based Education Support -
Match case studies to professional competencies, such as analytical
skills, community collaboration, and interpersonal relations, using
case-to-competency crosswalks for health administration, nursing,
medicine, and the interprofessional team eBook Access - Included
with the print purchase so you can continue your studies on the go
on mobile devices and computers Comprehensive Instructor's Packet -
Includes PPTs, extensive Excel data sets, an Instructor's Manual
with completed A3 problem-solving solutions for each Case
Application Exercise, and more!
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