How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.

Pulls together research results from Scandinavian public library researchers on current public library issues, including how public libraries are facing and dealing with the various professional challenges of modern society. Contributors tackle topics as wide ranging as the challenges of serving a multi-cultural society, new library media and services, internet services and new trends in library management. This collection of articles also includes library history works focusing on the relationship between public library ideas and practices in the USA and the Scandinavian countries.