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In this book, nine librarians from across the country describe
their libraries' best practices in this key area. Their
contributions range from all-encompassing customer service policies
and models any library can both adapt and be proud of to
micro-approaches that emphasize offering excellent user-focused
technology planning, picture book arrangement with patrons in mind,
Web 2.0 tools to connect users with the library, establishing good
service delivery chains, and making your library fantastic for
homeschoolers. As past Public Library Association President Audra
Caplan writes in her introduction to this book, "There is nothing
magical about providing excellent customer service; it just takes
the right people, the right philosophy and the passion to make it a
reality." If you've got all that, here are the best practices to
make stellar customer service a reality for your library's users.
Just as Andrew Carnegie s support changed the landscape of public
libraries in America, Apple s launch of the iPhone on June 29, 2007
forever altered how people expected to interact with services.
Libraries, like every other kind of organization, must now make
their services not just their catalogs available on an array of
mobile devices. Mobile Library Services provides 11 proven ways to
reach out to mobile users and increase your library s relevance to
their day-to-day lives. Librarians detail how they created mobile
apps to how they went mobile on a shoestring budget. Written by
public, academic, and special librarians, these 11 best practices
offer models for libraries of every type and size."
Since there's no point in Twittering if no one acts on your tweets
and there's no point in having a Facebook page with a million
"likes" if library use doesn't increase, you'll welcome the eight
best practices presented here because they will help your library
both actually do social media in a way that matters and do it well.
The successful strategies presented here range from the Vancouver
Public Library's innovative use of Twitter to the United Nations
Library's adoption of a social media policy to the Farmington,
Connecticut Public Library's fantastic work using social media to
reach teens who weren't using the library. Other libraries
highlight their ventures into media including blogs, Pinterest, and
social catalogs.
If libraries are to remain centers for lifelong learning, then that
learning must increasingly be e-learning. But, where can librarians
turn for the best ideas and inspiration on how to implement
e-learning programs? This book features nine exemplary programs set
in all types of libraries. You'll find proven, successful ways of
introducing online credit-based information literacy instruction,
innovative methods for teaching critical thinking skills online,
ways of using open source software in interactive learning,
step-by-step guidance for instructional screencasting, ways to work
with faculty on e-learning solutions through streaming video, and
how a school library used e-learning to teach about the Holocaust.
These stellar models offer solutions and feature the aspects you
and your staff need because they recognize the problems you face.
There's plenty here for all libraries to grab on to and implement
to move learning from inside the library to where your users live
and work.
Through the lens of age, racism, and suffering, "From Zero to
Eighty" narrates a history of what has not been written about older
African American men. In this memoir, author Helen K. Black tells
the life stories of John T. Groce and Charles E. Harmon against the
backdrop of deep-seated cultural beliefs that engender racism. In
this memoir, Black shares the thoughts and emotions of Groce and
Harmon, two African American men who are rich with years,
experience, and pain. Among many topics, "From Zero to Eighty"
explores the following: The definition, description, and stories of
suffering both as individuals and as part of a community The place
of these men in a society that's filled with covert and overt
racism The concepts of survival for African American men in general
The men's childhood and young adult years and how they shaped their
self- and world view The significance of men's program's founded by
Groce and Harmon The link between old age and suffering The future
in concrete ways and where we go from here A biography of two
African American elders, "From Zero to Eighty" recounts a journey
of their lives, captured in words of struggle and hope.
Through the lens of age, racism, and suffering, "From Zero to
Eighty" narrates a history of what has not been written about older
African American men. In this memoir, author Helen K. Black tells
the life stories of John T. Groce and Charles E. Harmon against the
backdrop of deep-seated cultural beliefs that engender racism. In
this memoir, Black shares the thoughts and emotions of Groce and
Harmon, two African American men who are rich with years,
experience, and pain. Among many topics, "From Zero to Eighty"
explores the following: The definition, description, and stories of
suffering both as individuals and as part of a community The place
of these men in a society that's filled with covert and overt
racism The concepts of survival for African American men in general
The men's childhood and young adult years and how they shaped their
self- and world view The significance of men's program's founded by
Groce and Harmon The link between old age and suffering The future
in concrete ways and where we go from here A biography of two
African American elders, "From Zero to Eighty" recounts a journey
of their lives, captured in words of struggle and hope.
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