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Customer Service in Libraries - Best Practices (Paperback)
Loot Price: R1,588
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Customer Service in Libraries - Best Practices (Paperback)
Series: Best Practices in Library Services
Expected to ship within 12 - 17 working days
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In this book, nine librarians from across the country describe
their libraries' best practices in this key area. Their
contributions range from all-encompassing customer service policies
and models any library can both adapt and be proud of to
micro-approaches that emphasize offering excellent user-focused
technology planning, picture book arrangement with patrons in mind,
Web 2.0 tools to connect users with the library, establishing good
service delivery chains, and making your library fantastic for
homeschoolers. As past Public Library Association President Audra
Caplan writes in her introduction to this book, "There is nothing
magical about providing excellent customer service; it just takes
the right people, the right philosophy and the passion to make it a
reality." If you've got all that, here are the best practices to
make stellar customer service a reality for your library's users.
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