Praise for "How to Deal with Difficult Customers"

"The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective."
--Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida

"Anderson knocks another one out of the park with "How to Deal with Difficult Customers"! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process."
--Mike Roscoe, Editor in Chief, "Dealer Magazine"

"I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice."
--Warren Lada, Senior Vice President, Saga Communications

"An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential."
--Mike Tomberlin, CEO, The Tomberlin Group

"Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process."
--Dan Janal, President, PRleads.com

"What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliverresults year-in and year-out, read, re-read, and apply the lessons of this book."
--Randy Pennington, author, "Results Rule!"

In a cutthroat world, doing the basics of business well means the difference between winning and losing. Dave Anderson's TKO Series gives you the practical, high-impact strategies you need to build a business that can put the competition down for the count. TKO Sales! presents no-nonsense, tough-as-nails sales practices for selling more of anything.

Packed with easy-to-follow, step-by-step guidance, TKO Sales! will train you in the right skills and the most effective tactics to sell more, sell better, and sell faster. This straightforward guide gives you all the tools to punch above your weight, including checklists, examples, and practical resources you won't find anywhere else.

Get down to business with ten short chapters on:

Selling yourself before selling the product

Listening to your customers in order to sell more

Becoming a true sales professional, not just a person who sells

Stopping objections in their tracks

Getting fully prepared before every sale

The fastest and most profitable ways to close a sale

Give the competition your best shot--with Dave Anderson's TKO Sales!

This real-time, historical record of the New York Yankees from their hometown newspaper allows you to experience over a century of the pride, power, and pinstripes of Major League Baseball's most successful team. There has never been a team that has won as many World Series titles, hit as many home runs, or had as many great superstars as The New York Yankees. The New York Times Story of the Yankees includes more than 390 articles chronicling the team's rich history through the best writing on the ball club by beloved Times reporters like Arthur Daley, Red Smith, George Vecsey, Tyler Kepner, and more. Organized by era, the book covers the biggest stories and events in Yankee history, such as the purchase of Babe Ruth, Roger Maris's 61st home run, and Derek Jeter's last game. This completely up-to-date through 2020 edition, including the Aaron Boone era and the rise of Aaron Judge, is illustrated with hundreds of black-and-white photographs that capture every era. A foreword by diehard Yankees fan, Alec Baldwin, completes the celebration of baseball's greatest team.

While many books focus on developing managerial competencies, most leadership failures are the result of a failure in character, not a failure in competence. But, just like how you don't get in shape by reading a fitness magazine, you don't become a Leader of Character by reading a book on Character. You have to DO what you want to BE! Leaders of Character is a "workout plan" designed to develop six Habits of Character by providing small, daily exercises that strengthen your character muscles for the bigger character tests all leaders face.

'Rough Beauty' is a powerful and moving insight into the struggle of the community of Vidor, Texas, against poverty and its past links to the Ku Klux Klan.

This is not your typical business book. You wona t find academic remedies to your business challenges or exhortations to create a warmer and fuzzier workplace. In fact, youa ll find the opposite--tips on how to be a tougher, take--no--prisoners--style manager. Ita s time to stop letting workplace political correctness push you around and get serious about your business. In If You Dona t Make Waves, Youa ll Drown, Dave Anderson doesna t pull any punches. Offering simple wisdom and politically incorrect solutions that really work, hea s not here to inspire you, but to taunt you into action. He shows you how to be more direct without being disrespectful; how to give honest feedback even when it hurts; and how to hold employees accountable for results. In short, youa ll learn how to get the most out of your business. Want more politically incorrect wisdom?* Tenure is a license for laziness* Diversity without competence is worthless* Dona t trade your values for valuables* Political correctness is a disease that destroys the workplace* Ita s time to fight back!

Practical business guides that pull no punches
Dave Anderson's TKO series presents no-nonsense, down-in-the-trenches management strategies that work in the real world of business. Each of the three informative books in this series offers easy-to-follow, step-by-step guidance on developing the specific skills great managers needs
These quick and to-the-point guides feature detailed techniques and effective strategies presented in user-friendly chapters that are packed with checklists, examples, and practical resources. In each book, readers will find real-world advice in a fast and powerful format that includes:
* Words of Wisdom or "Right Hook Rules"-bite-sized memorable quotes
* Case Studies or "Opening Bell" Stories-real-life business lessons
* Effective Strategies or "Left Hook Laws"-all-meat, no-fat business strategies
* Incisive or "Standard Eight Count" Questions-insightful inquiries that prompt the reader to action
Quick or "Knockout" Summaries-bullet points that sum-up each chapter and offer easy reference
Dave Anderson (Agoura Hills, CA) has led some of the nation's most successful car dealerships and is President of Dave Anderson's Learn to Lead and LearnToLead.com, a Web site that provides free training resources to thousands of people in more than 40 countries. He is also the author of the Wiley books If You Don't Make Waves You'll Drown (0-471-72503-X), Up Your Business (0-471-44546-0), and How to Deal with Difficult Customers (0-470-04547-7).