Is your organization missing important lessons from its operational experiences? This step-by-step guide shows you how to systematically capture such knowledge and use it to inform decision making, support professional learning, and scale up successes. The captured lessons--knowledge assets, the central element needed for learning--are consistently formatted documents that use operational experience to answer a specific question or challenge. The guide describes how to create and use knowledge assets in five steps: (1) identify important lessons learned by participants, (2) capture those lessons with text or multimedia documents, (3) confirm their validity, (4) prepare them for dissemination, and (5) use them for sharing, replication, and scaling up. Included tools, templates, and checklists help you accomplish each step.

A knowledge-sharing organisation systematically learns from its mistakes and builds on its successes.But knowledge-sharing organisations are not born-they are made. Creating an enabling environment and developing the technical skills to implement knowledge sharing are the subjects of this handbook. Its operational grounding and many real-world examples and tips provide a practical foundation for public sector officials in developing countries and for development practitioners. The overall concepts and approaches will also hold true for most organisations in the private sector and the developed world.