Let's face it: With the economy crumbling, Americans are looking for ways to cut costs and save. There is so much emphasis on living a Hollywood lifestyle that the appreciation of hard-earned money is easily forgotten. We value what we make and each of us comes up with ways to cut corners and save pennies.

Nobody likes bad customer service, as a customer you want to feel loved, and feel like you're being treated well, or at least fairly, by whatever company you are dealing with. Things go wrong however, thats a fact, we don't live in a perfect world and companies do make genuine mistakes. We have to live with that, but often they are things that could be avoided, and with a little thought on the side of the company you are dealing with, be more palatable for you as one of their customers. In this book, I'll explain how to complain effectively, or, if you dislike the word 'complain'; how to make a point, and receive something to make that pain a little better. I'll explain how to get as close to the top of a company as you need to get to obtain the result you want; I'll explain what to do, and how to do it, so that in the majority of cases you'll get something back from the company that broke your customer experience. But why should you take my advise? Well.. I've not only worked in customer service centres, I've also been the one doing the complaining on more than one occasion. People who know me have often asked how I get results, and how I've managed to get the gratuities or good will gestures I have from companies. For over 10 years I've followed a few key points when I've needed to complain to a company. In some of those cases the resulting outcome has been financial, 50 credited to my account, reversal of a charge, a gift voucher, a reduced bill, or obtaining an item for free. In other cases the result has been to fix the issue, and go beyond to provide the service that should have been provided initially. In all cases what I've obtained has made the pain of a company lets say, 'making some mistakes' a little easier to swallow.

Simple techniques to get debt collection agencies off your back, and tips to protect yourself and your family from overzealous bill collectors. Gain peace of mind by learning your rights. Complete with U.S. debt collection laws and helpful links to websites offering free information to help you fight back when you are confronted with harassment from debt collectors.

Imagine that as an heir or beneficiary, you discover that the executrix or executor administering your loved one's estate takes too long in responding to you and/or refuses to answer questions. At the same time, you may feel that there is little or nothing you can do, which is a mistake Yet the truth is that you DO have options available to you that a dishonest executor or executrix hopes that you never find out He or she is, behind your back --- and the backs of other beneficiaries --- hoping to get away with unlawfully removing what may be YOUR assets and money and keeping them all. But this need not happen to you or other beneficiaries. How NOT to Get Ripped Off as an Heir helps you to spot ripoffs and deal with a dishonest executor or executrix in a timely manner and prevent him or her from taking assets and/or money to which you are rightfully entitled to. D.A. Zjawin, a beneficary who knows first-hand of which she speaks, has experienced and dealt with the chicanery of an executrix, CPA, and estate attorney of her late aunt's estate --- and explains what heirs and beneficiaries need to know and do in exposing fraud of those entrusted with an estate and nipping the problem in the bud.

Do you know someone that hired a contractor to renovate their basement and were pulling their hair out because the job dragged on for months and months with no end in site? Do you know someone that hired a contractor, paid them a lot of money up front and the contractor never completed the project? Did you buy a house only to discover that there were all sorts of problems that the prior owner did not reveal and you never thought about those things until it was too late? Protecting Your Money When Purchasing or Remodeling a House is a compilation of practical pointers from an attorney who has practiced in the ares of construction litigation for over 23 years. This book is ideal for anyone that is considering purchasing a house or about to start a remodeling project. Learn how to select a contractor and prevent liens from being filed on your property. Discover how and why to use inspectors and what to look for when buying a house. This book provides practical advice so you do not end up with a money pit for a house or a half completed renovation project.

Keys to prevent being a victim of mail fraud.

This book is a guide to finding your niche in creating books for children. It will take you from start to finish with examples of how to start a story board to how to coordinate with editors and illustrators for your final product, a children's book for all to enjoy

This book deals with the process of taking a company public, from forming the initial public offering to beginning operations. Entrepreneurs who are pressed for time often find this process difficult due to its many steps. Most books on this subject fail to offer first-hand, practical advice on taking a company public, whereas this book is intended to provide definitive guidance. Taking a company public is every entrepreneur's dream, and it alsooffers major financial rewards, prestige and glamour. It is also acomplex process that often intimidates entrepreneurs, and requires specialists in many disciplines such as accountants, attorneys, consultants and public relations executives. These professionals may possess a thorough knowledge of their area of expertise, but they rarely have a total grasp of the entire process of taking a company public. This book fulfills the need of the Chief Executive Officer and the IPO team to obtaina more complete understanding of this complex subject.

This guide provides homeowners with tips on how to best maintain heating and cooling equipment, to take steps to improve efficiency of their HVAC system and decide whether it is time to replace old heating and cooling equipment with more energy efficient equipment.

American Highway Roulette: Driving Risks and Consequences of Automobile Accidents, by auto insurance claim professional Denton Gay, is a book that every parent and teenage driver should read. In addition to discussing the physical, emotional, and economic ramifications of automobile accidents and how to minimize the risk of collision, the author gives a simple explanation of the insurance and legal systems we must face when dealing with coverage and claims, as well as the important procedures to follow if involved in an accident. Readers will be fascinated-and often shocked-by the information about auto accidents. Using roulette as a dramatic comparison, we soon understand what the odds are...and how to beat them. The author delivers compelling information about everything from claim values to death benefits, juries to awards, legal rights to repair costs. Readers will find this book highly informative and sobering. Whether they are parents or teenage drivers, educators or consumer groups, this is a book that will improve the odds for everyone.

Packed with good advice on choosing the right Kawasaki, with a comprehensive inspection guide and in-depth analysis of strengths and weaknesses, this book covers desirable upgrades, modifications to avoid, valuation and predicting which models will become collectable (if they aren't already). Illustrated throughout with photos of key areas to check and foibles to be aware of, and featuring details ranging from the Kawasaki community, to whether a Kawasaki Z1 or Z900 will suit you and your lifestyle, this is the complete guide to choosing, assessing, and buying the Kawasaki of your dreams.

Gone are the days when a person's word or handshake was all that was needed to finalize a business deal. It's human nature to trust. We learn at an early age that our best friend is someone we can count on and confide in. We want to believe that people are inherently good and have our best interests at heart. But what happens when that friend asks for a loan to start a new business then leaves town with all your money, never to be heard from again? How about the businessman with a great reputation who makes a proposal, takes a down payment, and never shows up to do any work? Consider the strange emails filling inboxes with promises of infinite wealth and the chance to connect with long-lost relatives from foreign lands. These and many other scenarios are playing out across the United States and the world at an alarming rate. History is full of dishonest dealings. In the 1980's, investment schemes dominated the news, ruining lives with lies and deceit. In the 1880's things weren't much different. Immeasurable harm and senseless deaths occurred when Native Americans were slaughtered and forced off land that was rightfully theirs, while fraudulent land scams were pushed on an unsuspecting public as pioneers moved westward in search of new lives. As Michael J. Pallamary states in his book Lay of the Land: The History of Land Surveying in San Diego County, "Within California, government officials estimate that 20 million acres of land, nearly 20 percent of the state's public land stock, are the products of fraudulent land surveys." Pallamary also describes how early residents stuck trees in the ground and hung artificial oranges on branches so that photos taken of the "orange trees" and sent back East would give the impression that the land for sale was rich and fertile. In reality the barren lots were filled with rocks and scrub-filled canyons. Scams and cons have changed through the decades, keeping up with the huge technological strides made during the last century. Information that was once transported by Pony Express is now sent via email programs like Outlook Express. Unfortunately, communication advances have inadvertently allowed cybercrimes to become more prominent in everyone's lives. Transactions that were once considered safe and protected are now breeding grounds for illegal activities. Self-preservation has taken on a whole new meaning and self-defense is no longer just physical. Thieves, con artists, and scammers come in all shapes and sizes including invisible ones living in cyberspace as so-called "friends." Countless bank and credit card accounts have been hijacked online and savings accrued over decades of hard work have been wiped out in seconds by devious cons. Boomers relying on retirement accounts and 401 k plans can kiss their futures goodbye if their funds disappear. Heartless hackers don't care. Their games are played with phones, emails, and a simple plan. Feeling stupid and used, many consumers remain silent and the rip-offs go unreported. No one is immune. It's time once again for the dreaded word "homework" to creep back into your vocabulary. Arm yourself with knowledge and learn some tricks of the scam prevention trade. If you've been scammed you are not alone. There is help available; you just need to know where to look. Scammunition is where to start.

"To some, piercing is just another accessory; to others, it's the beginning of a new life."--Dennis Sullivan, Certified Body Piercer, Spokane, Washington

Body piercing has become more commonplace in today's society. It can be artistic and expressive and a reflection of your personality. But there is more to piercing than shoving a needle through the skin. In The Art of Body Piercing, author Genia Gaffaney provides a thorough guide to getting a body piercing and follows the procedure step-by-step to ensure a successful experience.

In this guide, Gaffaney, a certified body piercer since 2000 and business owner since 1993, answers a host of questions related to the body-piercing process--before, during, and after:

How do you select a body-piercing shop?What is the appropriate age at which to get a piercing?What type of jewelry should you choose?How should you clean body jewelry?How should you change body jewelry?What should you know about genital piercing?How can you avoid infection?Should you get more than one piercing in the same area?

With charts and photos, The Art of Body Piercing details a host of practical information to let you express yourself through piercings and body jewelry.

Instead of focusing on "what to buy" or "tricks of the trade," this book takes the revolutionary approach of assisting you in understanding the type of computer user you are; what technology is currently out there; and which ones will be the best benefit to you. This book saves you from making costly mistakes when buying a computer and teaches you how to get the biggest saving while getting what you really want. Knowledge is power, and the lack of it can be expensive. That's where this book comes in. It was designed from the ground up to help save you at least $200 in costly mistakes as you look at the technological eye candy being sold today. Even if you're not looking to buy a new computer, this Computer Buyers Guide greatly help you understand the current technology.

"In your dreams, you are in a hospital. A Chinese Nurse is standing next to you with a healthy plate of Steak and some boiled Eggs. While you are smiling at her, suddenly she takes out a Gun and tries to shoot you; she Accidentally shoots a passerby next to your ward." You wake up very sweaty and you start to realize that this was actually a nightmare. You get out of bed and prepare to go to work. On your way, you stop to place the numbers for a $245 Million Power-Ball. You consider your dreams and you place the following numbers: 34,12,36,3,14,10 The next morning you check your ticket, you jump up with joy because you have won the US biggest Power-Ball. But you are not surprised because you learnt that a Chinese is number (12), a Nurse is number (14), Steak or Meat is number (34), Eggs is number (10), Accident is number (3) and a Gun is number (36). Learn to unlock the power of your dreams by converting images into lucky numbers and try them on lotto or power-ball games. You will be amazed how your dreams can make you rich. The research shows that the Fa-Fi game comprises of 36 numbers which translate to the 360 degrees of the UNIVERSE composition. The Earth revolves around the Sun and forms a perfect circle. The game of Fa-Fi follows the same pattern and that is also complimented by the DREAMS that the universe is communicating with. The great people of South Africa have had the ability to convert these symbols and images into meaningful numbers. The game of Fa-Fi follows rules that are definite to THE LAW of 36. When most people say they have dreamt of numbers, in dreams mostly, numbers are limited to, at maximum, 3. It is the images the numbers are attached to, that they can be able to wake and remember their numbers. A person can dream of a traffic sign that shows a speed limit of 36, which when a person immediately wake up and notice the odd speed limit (possible most end up with a 5 or a 0. like 60 or 75). This will have a person to recognize the odd numbers and write them down and start placing their bets on them. The book explains imagery and symbols that we dream about every day, and some of them are so much recurring, we seem not to understand why. The universe is telling you something and because you are not taking your dreams seriously, the dreams reappear and until the message is understood or the happenings have taken place, the dream fades away. Then we also show you how to use what we call THE WHEEL OF FORTUNE. This is a simple chart to show you how to understand and use your dreams to map your numbers, no matter what system the Lotto you are betting your numbers on. It shows how the LAW of 36 works around the wheel. The book shows also how to do your own BINARY CODING using a simple excel spreadsheet. The formation will show you how the computer using the 1's and 0's to do the selection of numbers. Finally we give a guide of showing numbers that are restricted to 35 or 36, following the Law of 36. This method shows you how to use your chart and remove all the HOT or COLD numbers, having your dreams as a perfect guide. By the end of the week, you will be able to use these guidelines well and by the second week, it will be your second nature. With this book, you will never take your dreams for granted...EVER Enjoy it

Welcome to The Drinker's Bible: Shots Shots Shots . This book has over 200 of the most essential shooters for making the night the most fun it can be. A shooter is simply a shot of two or more mixed spirits and usually a non-alcoholic ingredient. Everyone enjoys a good shooter, and now, with this book, you will be a pro and know them all. Be the delight of the party with all the best recipes out there. The shooter today has become commonplace in the bar and club scene, but nobody really knows how to make them and has to pay insane prices to get them. With this book and just a few supplies anyone can make the same professional drinks at home for a mere fraction of the price After only maybe five shots made on your own, instead of paid for at the bar, this book will have paid for itself. The amount saved, and fun had are limitless with The Drinker's Bible So enjoy the book and, as always, party safely and have a sober driver.

Are you confused about consumer electronics, gadgetry and technology? Steve Kruschen, the one and only Mr. Gadget, reveals what to buy and why to buy it in "The Mr. Gadget(r) Consumer Tech Guide." Before you buy a computer, phone, printer, radio, television, vacuum cleaner, kitchen knives or dozens of other gadgets, save time and money by checking out the recommendations in this handy guide from America's foremost consumer technology commentator - Steve Kruschen, the guy who tries it before you buy it For more than three decades, Steve has been testing, demonstrating and reporting on consumer electronics, gadgets and new technology. He checks out products in a real-world, hands-on environment - just the way the average consumer would. As Mr. Gadget, Steve helps consumers make intelligent buying decisions by providing radio, TV and Internet audiences with his trusted evaluations of the latest and greatest. Thanks to his numerous radio and TV appearances, including "Fox & Friends" (FOX), "The Early Show" (CBS), "Early Today" (NBC), "Power Lunch" (CNBC), plus appearances on CNN, The Weather Channel and dozens of news shows in major cities, consumers rely upon the expert advice of Mr. Gadget. When he is not appearing on television, Steve is speaking to corporate and trade association audiences on how to improve productivity with personal technology. Steve lives in Southern California with his wife, The Long Suffering Mrs. Gadget (and their three children - when they visit). Batteries not include

Learn how to get control of your debt with tips from an industry insider who has worked as a debt collector for over 24 years and who has been in debt herself and had to deal with aggressive debt collectors.

A great book for any movie lover, A Book Full of Movies recommends films worth watching in ten categories. Read about popular movies in one of the ten genres, and then get suggestions for lesser-known films you might like. A handy rating system tells how the recommended films stack up against their popular counterparts. Every film title contains a short synopsis and review (without giving away any surprises) plus a perfect pairing for a double feature. Each chapter also contains an article about a topic related to the genre covered in that chapter. There's even a chapter of recommended resources for finding out more about films that may be of interest to you, and the comprehensive index lets you easily find movies, actors, directors, and more. Watch for volume 2, with ten more film categories, coming soon

'Kindle ME ' is the ultimate book about Amazon's Kindle '. It is FOUR BOOKS under one cover . You go to the book you need, when you need it. But, if you are a fanatic and you want to know everything under the sun about your Kindle, you are welcome to read it all Book ONE: is about the history of ebooks and ereaders . It is a journey into the past in which the vision of few individuals changed the way we impart and receive knowledge . It is a journey through the history of the ereader. Book TWO: is all about the basics . You have a Kindle and want to use it now. If you are an impatient individual and you want to start reading your first ebooks in a few minutes, this will show you how But if you want to grasp all the basics of how to use every aspect of your Kindle, you will find the answers there too . Book THREE: it is free for all Millions of free ebooks out there for you to read with your Kindle, and in this book, you will learn how to get them easily . Many ebooks on the market today have nothing else in them but the information you get from this book . This book is your complete guide on how to get to all the free ebooks available in the market today .Enjoy Book FOUR: This is a real gem The information in this book took a lot of research to find and collect from the ever expanding world wide web. This book contains some of the information no one has told you about; Like the hidden features of Amazon's Kindle, it will enrich your usage of your Kindle . It will make the Kindle more than a Kindle It includes '10 things you need to know', '10 features you don't know about', '10 more ways to use your Kindle that no one told you about ', 'how to do many things with your Kindle the easy way ', and finally an important section about how to keep up to date with the latest information about Kindle - ' The best Kindle websites and blogs ' . ' Kindle ME ' is four books in one book . It takes your hand and slowly introduces you to the unbelievable world of Kindle . It is a magical world because Kindle is a superb eReader - one of the best, if not THE best eReader on the market today. You can use your Kindle in more ways than just an eReader. It has many hidden features and ' Kindle ME ' will guide you through it.

You're being overcharged on your electric bill. Your health insurance denies a claim you know it should pay. The airline refuses to reimburse you for your lost luggage. Your contractor disappeared with the down payment. You just got a parking ticket for someone else's car.

If these problems sound familiar, this is the book for you. As creator of the popular "What's Your Problem?" column in the Chicago Tribune, Jon Yates has helped thousands of people take charge of their problems and get satisfaction from airlines, utilities, government agencies, health insurance companies, and more. His readers have already gotten back more than $1 million of their hard-earned money from greedy businesses and agencies--and now you can too Packed with tips, strategies, and dozens of real life examples and success stories, What's Your Problem? is a must-have book for every household in America.

Does the family vacation involve at least one week a year at a fabulous resort? More than a few weeks? Perhaps your family enjoys staying in luxury residences in exotic locales. For those families who want to commit to "owning" their vacations, and that is what shared ownership/use is about, there are many choices to consider. Timeshares, private residence clubs, fractionals, and destination clubs are all options-but which one is right for you? For consumers, Vacation Nation: The Complete Guide to Timeshare, Private Residence Clubs, Fractionals and Destination Clubs is a practical, easy-to-read guide to help you make an informed decision-one that can help you choose the perfect vacation ownership option for your family. For industry insiders, whether you are a timeshare sales person or a developer of a private residence club, Vacation Nation, is the perfect primer, providing a constructive new model that can be applied to any offering in the shared ownership/use industry.