You're being overcharged on your electric bill. Your health insurance denies a claim you know it should pay. The airline refuses to reimburse you for your lost luggage. Your contractor disappeared with the down payment. You just got a parking ticket for someone else's car.

If these problems sound familiar, this is the book for you. As creator of the popular "What's Your Problem?" column in the Chicago Tribune, Jon Yates has helped thousands of people take charge of their problems and get satisfaction from airlines, utilities, government agencies, health insurance companies, and more. His readers have already gotten back more than $1 million of their hard-earned money from greedy businesses and agencies--and now you can too Packed with tips, strategies, and dozens of real life examples and success stories, What's Your Problem? is a must-have book for every household in America.

Cyber Security in a Language Anyone can Understand Gotcha! An essential resource book that has not come a moment too soon. This is the essential handbook on Cyber Security for business executives. The book raises awareness of the serious nature of the cyber security threat and provides practical steps and key questions that will help assess risks and what they mean to you and your organisation. Gotcha! Is an easy-to-read, yet deeply informative resource, book that addresses the crucial issues that come with the new normal operating environment of 21st century life. Taking a vital step towards bridging the gap between cyber security experts and the influence of the board, executive and management you will be empowered with the tools and insights necessary to start protecting yourself and your organisation. Why is Cyber Security so important? From communication to commerce, in our entire modern way of life we are dependent on the internet. Cybercrime is a new danger that affects everyone and is at the top of the board agenda for every responsible organisation. Gotcha! includes cyber security checklists for individuals to small companies to large organisations that will enable you to consider whether you and your organisation have the basics covered, assess the potential risks and take action! Gotcha! The book is the core part of a series of educational tools and programs to help anyone from any walk or level of life stay on top of cyber security, including a card game, roadshow and other initiatives. Stay up-to-date at www.csns.co. Gotcha! Cyber security in a language anyone can understand, and not a moment too soon. This essential, easy-to-read, yet deeply informative handbook on Cyber Security provides key questions to ask in assessing cyber security risks along with cyber security checklists for individuals, smaller and larger organisations to take action! Gotcha! has not come a moment too soon for business executives. This essential, easy-to-read, yet deeply informative handbook on Cyber Security provides practical steps and key questions to ask in assessing potential threats. With cyber security checklists for individuals to small companies to large organisations Gotcha! will enable you to assess the potential risk and take action! Gotcha!

Let's face it, even in this day and age, sexism still exists. Women can be ignored, talked down to, or misinformed about many things cloaked under the guise of male-dominated markets-particularly gun buying and ownership.

But owning a gun isn't a guy thing. It's a right and privilege to which we all are entitled, regardless of gender, and women need to approach the shopping and shooting scenarios with confidence so they can make informed decisions; avoid costly mistakes; and, ultimately, realize the joy, security, and peace of mind that come with gun ownership.

A positive, easy-to-use guide for first-time or novice gun buyers, "A Woman's Guide to Gun Ownership" empowers women with the knowledge they need to shop for, purchase, and own a firearm. It explains the fundamentals of how guns work, the different types of firearms available, and their usage for home defense, as well as offering tips for how to combat bias when talking with gun shop employees, friends, and family members.

Additional features of this must-read text include interviews with female gun owners and information on websites, clubs, organizations, and other resources to which women can turn to further expand and understand their ownership experience.

Involving the grape funs, fox mother and the cub, this comprehensive guide in viticulture transforms the foxes from the Aesop's fable to the vineyards of France (Bordeaux, Burgundy, Loire Valley, Rhone), Italy (Campania, Piedmont, Trentino, South Tyrol, Ottavianello), Sicily island (Noto, Pachino), Germany (Bavaria, Thuringia, Wurttemberg), Austria (Styria), China (Shandong), East Europe, Australia, South America, and the valleys of the USA, to classify the world's most reputable wines based on the vintage (grape variance) and appellation (estates). This mini-bible meticulously explains the brewing nuances and pitfalls for each wine. If you have a passing knowledge of wine and wish to go for the next level, there is no better place to proceed than this book. On comparative examples, it teaches how to evaluate the wines based on the sight (angle view, side view, tilted view, swirl, ullage, cork), sniff (flaws, aromas), and taste (balance, body, complexity, harmony, completeness). It describes the perfect wine-food pairs for each inclusive wine, from simple recipes to delicatessen. Written and illustrated in a pourquoi tale genre, this guidebook is an elating journey and has something for everyone.

This guide was prepared to help you repair the damage that identity theft can cause, and reduce the risk of identity theft happening to you.

Imagine that as an heir or beneficiary, you discover that the executrix or executor administering your loved one's estate takes too long in responding to you and/or refuses to answer questions. At the same time, you may feel that there is little or nothing you can do, which is a mistake Yet the truth is that you DO have options available to you that a dishonest executor or executrix hopes that you never find out He or she is, behind your back --- and the backs of other beneficiaries --- hoping to get away with unlawfully removing what may be YOUR assets and money and keeping them all. But this need not happen to you or other beneficiaries. How NOT to Get Ripped Off as an Heir helps you to spot ripoffs and deal with a dishonest executor or executrix in a timely manner and prevent him or her from taking assets and/or money to which you are rightfully entitled to. D.A. Zjawin, a beneficary who knows first-hand of which she speaks, has experienced and dealt with the chicanery of an executrix, CPA, and estate attorney of her late aunt's estate --- and explains what heirs and beneficiaries need to know and do in exposing fraud of those entrusted with an estate and nipping the problem in the bud.

"The American chemical industry, having taken control of agriculture, has achieved something never before accomplished in the history of mankind: humans who are simultaneously overfed and undernourished...and poisoned."

The GMO Food Poison Handbook is a summary of GMOs (genetically modified organisms), 'food products' created by Monsanto and other chemical companies. In simple terms it describes how the various GMO 'food products' create biological and medical problems, including birth defects, cancer, and diabetes.

To better inform the reader, the Handbook provides simple descriptions of 20 body organs which are affected, as well as the nature of allergies, obesity, and cancer - and the male and female reproductive organs, including the fetus in the womb. As an interesting part of the description, the function of each body part is explained - so the Handbook is also a 'Biology for Beginners' in clearly explaining basic biology with illustrations.

Most disturbing are the results of studies which reveal that these GMO 'food' toxins remain inside of our intestines and continuously reproduce

The reader will also learn how the GMO crops poison the world's soil, water, and air, and destroy the natural habitat of bacteria, bees, and fish.

A ready reference book, the GMO Food Poison Handbook provides a clear summary of studies from renowned research scientists in thirty (30) countries (with links to those studies for those who wish to see them in depth), and comments from journalists around the world. If you eat, you will want to read this book

"To some, piercing is just another accessory; to others, it's the beginning of a new life."--Dennis Sullivan, Certified Body Piercer, Spokane, Washington

Body piercing has become more commonplace in today's society. It can be artistic and expressive and a reflection of your personality. But there is more to piercing than shoving a needle through the skin. In The Art of Body Piercing, author Genia Gaffaney provides a thorough guide to getting a body piercing and follows the procedure step-by-step to ensure a successful experience.

In this guide, Gaffaney, a certified body piercer since 2000 and business owner since 1993, answers a host of questions related to the body-piercing process--before, during, and after:

How do you select a body-piercing shop?What is the appropriate age at which to get a piercing?What type of jewelry should you choose?How should you clean body jewelry?How should you change body jewelry?What should you know about genital piercing?How can you avoid infection?Should you get more than one piercing in the same area?

With charts and photos, The Art of Body Piercing details a host of practical information to let you express yourself through piercings and body jewelry.

Identity theft strikes people from all walks of life...with devastating effects. Based on the author's true story, this book provides detailed guidance to recapture your identity and take your life back. It is packed with invaluable tools for correcting errors on your credit report. Personal credit is the first "brick" in your house of financial success. Learn how to protect it. #4 in addition to the code listed the two remaining codes are as follows 013000 and 020000

If you are going to self-publish, this is a 'must have' book. An excellent "how-to-guide" that walks you through the steps of self-publishing. Self-publishing made easy by following the steps from cover-to-cover.

This is the follow up to Volume I with more photos and prices of petroleum and automobile related advertising pieces. In this book we focused on tire, battery, and accessory advertising.

Welcome to The Drinker's Bible: Shots Shots Shots . This book has over 200 of the most essential shooters for making the night the most fun it can be. A shooter is simply a shot of two or more mixed spirits and usually a non-alcoholic ingredient. Everyone enjoys a good shooter, and now, with this book, you will be a pro and know them all. Be the delight of the party with all the best recipes out there. The shooter today has become commonplace in the bar and club scene, but nobody really knows how to make them and has to pay insane prices to get them. With this book and just a few supplies anyone can make the same professional drinks at home for a mere fraction of the price After only maybe five shots made on your own, instead of paid for at the bar, this book will have paid for itself. The amount saved, and fun had are limitless with The Drinker's Bible So enjoy the book and, as always, party safely and have a sober driver.

A guide to give you information and answer questions to save and invest wisely for college.