Down, down ...In hardware, petrol, general merchandise and liquor, and above all in groceries, Coles and Woolworths jointly rule Australia's retail landscape. On average, every man, woman and child in this country spends $100 a week across their many outlets. What does such dominance mean for suppliers? And is it good for consumers? In Supermarket Monsters, journalist and author Malcolm Knox shines a light on Australia's twin mega-retailers, exploring how they have built and exploited their market power. Knox reveals the unavoidable and often intimidating tactics both companies use to get their way. In return for cheap milk and bread, he argues, we as consumers are risking much more- quality, diversity and community.

The author will teach you how to successfully reach a "bottom line" deal without the stressful negotiations. You will learn: * How a lease works, and why you should never lease a car for more than three years. * Never purchase an extended warranty (service contract) * Never finance through the dealer's bank. They allow him to charge you a higher interest rate and keep the profit * Always hire your own mechanic to check out a used car, and don't trust any dealer guarantees. * The truth about "Factory Certified" cars and other so-called inspected and warranted vehicles. * This book exposes all the gimmicks the dealer tries to use and tells all about the "back-end" profits Using the information in this book should enable the reader to save enough money on the next nine transactions that the tenth vehicle should be paid for from the savings on the rest

"Dr. Phil," Canada's best-known automotive expert, steers buyers through the new and used car market for one last spin. After 45 years and almost two million copies sold, this is Phil's last annual Lemon-Aid -- and it's as tough as ever. Edmonston is a former Member of Parliament, and a board member of Quebec's Bar Association and Consumers Union. He has won many battles for consumers on picket lines and before the Supreme Court. The 2016 Lemon-Aid has everything: an encyclopedic lineup of the best and worst cars, trucks, and SUVs sold since 1970; a list of the best and worst automaker presidents Phil has worked with, or been sued by; a collection of the worst auto buys of all time; jurisprudence to get your money back; and new car buying tips that save you tons of mone by using lower fuel prices to get cheaper buys; an essential guide for first-time buyers; and a fun gift to smart-aleck gear-heads who don't know half as much as they think.

You're being overcharged on your electric bill. Your health insurance denies a claim you know it should pay. The airline refuses to reimburse you for your lost luggage. Your contractor disappeared with the down payment. You just got a parking ticket for someone else's car.

If these problems sound familiar, this is the book for you. As creator of the popular "What's Your Problem?" column in the Chicago Tribune, Jon Yates has helped thousands of people take charge of their problems and get satisfaction from airlines, utilities, government agencies, health insurance companies, and more. His readers have already gotten back more than $1 million of their hard-earned money from greedy businesses and agencies--and now you can too Packed with tips, strategies, and dozens of real life examples and success stories, What's Your Problem? is a must-have book for every household in America.