The hotel business is a licence to print money - not only for the managers, owners and shareholders, but for the people who work there. From chambermaids' tips, to doormen making pound]2,000 a week, to the concierge taking backhanders - everyone in the hotel trade is on the make. The hotel business is a licence for the guests to steal - anything from fridges, furniture, plasma TVs, carpets, loo seats, bathrobes, ashtrays, teaspoons - even re-filling the vodka bottle in the mini-bar with water. The hotel business is a licence for guests to behave badly - from rent boys and girls by the hour, to pound]800 on telephone porn bills, pound]24,000 room parties, drugs, dead sheep, splashing out on pound]5,000 bottles of wine, guests falling through windows, naked guests, drunken guests and guests who have to be sectioned. The hotel business is also a licence for celebrity to reign supreme - from Michael Jackson's Evian bath to Madonna's odd curtain fetish, Kate Moss and Johnny Depp's parties, Princess Diana's taste for oysters, Pamela Anderson's sexual gymnastics, the Queen Mother's chips and Prince Phillip's Silver Bullet cocktail. tragedies, the miseries, the decadence and the debauchery of the ultimate service industry - where money not only talks, but gets you the best room, the best service, and also entities you to behave in any way you please...

**THE SUNDAY TIMES BESTSELLER** **SHORTLISTED FOR THE COSTA BIOGRAPHY AWARD** 'A modern masterpiece' Guardian Uncovering the mystery of her mother's disappearance as a child: Laura Cumming, prize-winning author and art critic, takes a closer look at her family story. Autumn 1929 - a young girl is kidnapped from a beach. Five agonising days go by before she is discovered safe and well in a nearby village. The child remembers nothing of these events and at home, nobody ever speaks of them again. Decades later, Laura Cumming delves into the mystery surrounding her mother's disappearance. Examining everything from old family photos to letters, tickets and recipes, she uncovers a series of secrets and lies perpetuated not just by her family but by the whole community and in doing so unlocks a mystery almost a century old. 'A moving, many-sided human story of great depth and tenderness, and a revelation of how art enriches life' Sunday Times Shortlisted for the Baillie Gifford Prize for Non-Fiction Shortlisted for the Rathbones Folio Prize Longlisted for the RSL Ondaatje Prize

Zara H. Phillips seemed to live a charmed life - backing singer to the stars with an incredible career here and across the Atlantic - but her smile masked a difficult childhood and the reality that she was adopted as a baby in the 60s. Her life soon spiralled and as a teenager she suffered from drug and alcohol addiction, as she struggled to find her birth parents and her true identity. Somebody's Daughter is a fascinating and revealing account of how a beautiful woman's life has been dominated by her adoption and how it has affected her and those around her. Hard-hitting and emotional, Zara's memoir explores the needs of adopted children, with her characteristic warmth and wit, and the true journey it takes to find where you belong.

"At a pace matching the flashing lights on a 911 console, Caroline Burau puts us in the hot seat and shows us the madness, the sadness, and the gallows humor of a profession that serves and protects in ways we never dream. And by telling us what goes on when the microphone is silent, she has taken the voice on the radio and given it heart." Michael Perry, author of "Population 485" and "Truck: A Love Story" "A witty, gritty look at life on the receiving end of our cries for help." "Reader's Digest" (Editor's Choice)
You answer a call from a fourteen-year-old boy asking for someone to arrest his mother, who is smoking crack in their bathroom. You talk with him until the cops arrive, making sure there are no weapons around and learning that his favorite subject in school is lunch. Five minutes later, you have to deal with someone complaining about his neighbor's clarinet practice. What is it like to be on the receiving end of desperate calls for help . . . every day? Caroline Burau, a former newspaper reporter and nursing student who couldn't stand the sight of blood, takes a job as an emergency dispatcher because she likes helping people. But on-the-job training at the comm center proves to be more than she bargained for. As she adjusts to a daily life of catastrophe and comedy, domestics and drunks, cops and robbers, junk food and sarcasm, lost cats and suicides, she discovers that crisis can become routine, that coworkers can be mean--that she must continue to care and, at times, learn how to let go. "The day may come when I have to dial 911. I hope to God that the person who answers is Caroline Burau or someone like her. Funny, honest, and elegantly simple, this book left me witha sense of grace and hope."--Alison McGhee, author of "Shadow Baby, Rainlight, Was It Beautiful? "and "Falling Boy" Caroline Burau is a 911 dispatch operator for the police and fire departments in White Bear Lake, Minnesota.

In Black's Law, one of America's toughest and shrewdest criminal defense lawyers shows us the life-and-death struggles that occur every day in our criminal courts. This book takes us behind the scenes of four difficult and dangerous cases to reveal the legal strategies, no-holds-barred tactics, and courtroom psychology Roy Black used to make sure his clients received every protection promised by the law.

Black demonstrates in riveting detail how a defense attorney must investigate criminal cases by sifting through evidence and preparing for trial. (It's like preparing for war.) He shows us how the principles of law, cross-examination, and evidence -- as well as careful jury selection and skillful use of expert witnesses -- can level the playing field to counter the enormous resources that state and federal prosecutors have at their disposal.

Black's Law makes resoundingly clear the crucial role that criminal defense lawyers play in safeguarding the basic right to a fair trial for all.

Big Beat was once one of the biggest, but ironically, perhaps most misunderstood musical movements of the Mid-Late 1990's, lead by some of the biggest artists the Electronic Dance Music scene has ever seen, such as Fatboy Slim (AKA Norman Cook), The Chemical Brothers and The Prodigy. It's loud, eclectic sound with it's syncopated beats was a smash around the world, leading to nights of boozy (but good natured) hedonism, and it was the soundtrack to the advertising world of the late 1990's and early 2000's. But, somewhere along the way, the genre got a massive backlash from critics, leading to a very quick and painful death, and became the very victim of it's own success. Where did it go wrong and is there a chance for the scene to experience a revival? With new and exclusive interviews with Rory Hoy from 120 of those who were in the thick of it (including Fatboy Slim and Liam Howlett and Keith Flint from The Prodigy) - this is a celebratory (and sometimes humorous) look at a music scene that was short lived . . but had a very big impact.

THE AWARD-WINNING INTERNATIONAL BESTSELLER WINNER OF A WINDHAM-CAMPBELL PRIZE 2014 'Absolutely spellbinding' New York Times 'Will change how many people think about nature' Sebastian Junger ______________________________________ JOURNEY INTO THE HEART OF NORTH AMERICA'S LAST GREAT FOREST. On a bleak winter night in 1997, a British Columbia timber scout named Grant Hadwin committed an act of shocking violence: he destroyed the legendary Golden Spruce of the Queen Charlotte Islands. With its rich colours, towering height and luminous needles, the tree was a scientific marvel, beloved by the local Haida people who believed it sacred. The Golden Spruce tells the story of the sadness which pushed Hadwin to such a desperate act of destruction - a bizarre environmental protest which acts as a metaphor for the challenge the world faces today. But it also raises the question of what then happened to Hadwin, who disappeared under suspicious circumstances and remains missing to this day. Part thrilling mystery, part haunting depiction of the ancient beauty of the coastal wilderness, and part dramatic chronicle of the historical collision of Europeans and the native Haida, The Golden Spruce is a timely portrait of man's troubled relationship with a vanishing world. _______________________ 'Worthy of comparison to Jon Krakauer's Into the Wild . . . A story of the heartbreakingly complex relationship between man and nature.' ENTERTAINMENT WEEKLY 'His story is about one man and one tree, but it is much more than that. John Vaillant has written a work that will change how many people think about nature.' SEBASTIAN JUNGER 'A haunting tale of a good man driven mad by environmental devastation' LOS ANGELES TIMES 'Absolutely spellbinding . . . descriptions of the Queen Charlotte Islands, with their misty, murky light and hushed, cathedral-like forests, are haunting, and Vaillant does full justice to the noble, towering trees.' NEW YORK TIMES 'A haunting portrait of man's vexed relationship with nature.' PUBLISHERS WEEKLY

Exploring Toronto's history through tantalizing true tales of romance, marriage, and lust. Toronto's past is filled with passion and heartache. The Toronto Book of Love brings the history of the city to life with fascinating true tales of romance, marriage, and lust: from the scandalous love affairs of the city's early settlers to the prime minister's wife partying with rock stars on her anniversary; from ancient First Nations wedding ceremonies to a pastor wearing a bulletproof vest to perform one of Canada's first same-sex marriage ceremonies. Home to adulterous movie stars, faithful rebels, and heartbroken spies, Toronto has been shaped by crushes, jealousies, and flirtations. The Toronto Book of Love explores the evolution of the city from a remote colonial outpost to a booming modern metropolis through the stories of those who have fallen in love among its ravines, church spires, and skyscrapers.

Wonder Boy is a riveting investigation into the turbulent life of Zappos visionary Tony Hsieh, whose radical business strategies revolutionized both the tech world and corporate culture, based on rigorous research and reporting by two seasoned journalists. Tony Hsieh's first successful venture was in middle school, selling personalized buttons. At Harvard, he made a profit compiling and selling study guides. In 1998, Hsieh sold his first company to Microsoft for $265 million. About a decade later, he sold online shoe empire Zappos to Amazon for $1.2 billion. The secret to his success? Making his employees happy. At its peak, Zappos's employee-friendly culture was so famous across the tech industry that it became one of the hardest companies to get hired at, and CEOs from other companies regularly toured the headquarters. But Hsieh's vision for change didn't stop with corporate culture: Hsieh went on to move Zappos headquarters to Las Vegas and personally funded a nine-figure campaign to revitalize the city's historic downtown area. There, he could be found living in an Airstream and chatting up the locals. But Hsieh's forays into community-revival projects spun out of control as his issues with mental health and addiction ramped up, creating the opportunity for more enablers than friends to stand in his mercurial good graces. Drawing on hundreds of interviews with a wide range of people whose lives Hsieh touched, journalists Angel Au-Yeung and David Jeans craft a rich portrait of a man who was plagued by the pressure to succeed but who never lost his generous spirit.

For Art Spiegelman, the Pulitzer Prize-winning author of Maus, the terrorist attacks of September 11, 2001 were both highly personal and intensely political. In the Shadow of No Towers, his first new book of comics since the groundbreaking Maus, is a masterful and moving account of the events and aftermath of that tragic day. Spiegelman and his family bore witness to the attacks in their lower Manhattan neighborhood: his teenage daughter had started school directly below the towers days earlier, and they had lived in the area for years. But the horrors they survived that morning were only the beginning for Spiegelman, as his anguish was quickly displaced by fury at the U.S. government, which shamelessly co-opted the events for its own preconceived agenda. He responded in the way he knows best. In an oversized, two-page-spread format that echoes the scale of the earliest newspaper comics (which Spiegelman says brought him solace after the attacks), he relates his experience of the national tragedy in drawings and text that convey-with his singular artistry and his characteristic provocation, outrage, and wit-the unfathomable enormity of the event itself, the obvious and insidious effects it had on his life, and the extraordinary, often hidden changes that have been enacted in the name of post-9/11 national security and that have begun to undermine the very foundation of American democracy.

On July 12, 1969, Ruth Davis, a young American volunteer at Dr. Jane Goodall's famous chimpanzee research camp in the Gombe Stream National Park of Tanzania, East Africa, walked out of camp to follow a chimpanzee into the forest. Six days later, her body was found floating in a pool at the base of a high waterfall. With careful detail, The Ghosts of Gombe reveals for the first time the full story of day-to-day life in Goodall's wilderness camp-the people and the animals, the stresses and excitements, the social conflicts and cultural alignments, and the astonishing friendships that developed between three of the researchers and some of the chimpanzees-during the months preceding that tragic event. Was Ruth's death an accident? Did she jump? Was she pushed? In an extended act of literary forensics, Goodall biographer Dale Peterson examines how Ruth's death might have happened and explores some of the painful sequelae that haunted two of the survivors for the rest of their lives.

My Dream is a gripping novel that follows the struggles of one woman through adversity to be able to achieve her dream. This novel confronts real, dark issues and experiences; following a childhood of abandonment and hard work, this is a tale of perseverance and drive that takes her from the wards of a London hospital to the heart of the Middle East. Esther finds herself prepared to make the ultimate sacrifice to be free of her pain. This is a story of love and faith; of despair and betrayal. It is a powerful example of a woman who nearly lost her dream, but who found it in the end.

How do I give myself to God completely? What happens when I do? I Dared to Call Him Father is a book for everyone who has ever asked these questions. It is the fascinating true story of Bilquis Sheikh, a prominent Muslim woman in South Asia who faced these questions at the crossroads of her life-and found the astonishing answers. Her entire life turned upside down as a series of strange dreams launched her on a quest that would forever consume her heart, mind and soul. This 25th anniversary edition contains a new afterword by a Western friend of Bilquis and a new appendix on how the East enriches the West.

***LONGLISTED FOR THE 2019 JHALAK PRIZE*** A leading new exploration of the Windrush generation featuring David Lammy, Lenny Henry, Corinne Bailey Rae, Sharmaine Lovegrove, Hannah Lowe, Jamz Supernova, Natasha Gordon and Rikki Beadle-Blair. For the pioneers of the Windrush generation, Britain was 'the Mother Country'. They made the long journey across the sea, expecting to find a place where they would be be welcomed with open arms; a land in which you were free to build a new life, eight thousand miles away from home. This remarkable book explores the reality of their experiences, and those of their children and grandchildren, through 22 unique real-life stories spanning more than 70 years. "The story of Windrush, is, like any other, a story of humanity. Of life, love, struggle, hope, misery, success and failure. It's one that is too often neglected in our media ... but this volume acts as a remedy to that failure of story-telling, which I ask you to both savour and share." - David Lammy MP Contributors include: Catherine Ross, Corinne Bailey-Rae, David Lammy, Gail Lewis, Hannah Lowe, Howard Gardner, Jamz Supernova, Kay Montano, Kemi Alemoru, Kimberley McIntosh, Lazare Sylvestre, Lenny Henry, Maria del Pilar Kaladeen, Myrna Simpson, Naomi Oppenheim, Natasha Gordon, Nellie Brown, Paul Reid, Riaz Phillips, Rikki Beadle-Blair, Sharmaine Lovegrove, Sharon Frazer-Carroll.

"A Year Without "Made in China"" provides you with a thought-provoking and thoroughly entertaining account of how the most populous nation on Earth influences almost every aspect of our daily lives. Drawing on her years as an award-winning journalist, author Sara Bongiorni fills this book with engaging stories and anecdotes of her family's attempt to outrun China's reach-by boycotting Chinese made products-and does a remarkable job of taking a decidedly big-picture issue and breaking it down to a personal level.

'Woodward's story is one of the most important of recent years...heartbreakingly powerful' THE TIMES 'Harrowing, brave, hugely important book' HENRY WINTER 'Haunting' SUNDAY TIMES SHORTLISTED FOR THE WILLIAM HILL AWARD AND THE TELEGRAPH SPORTS BOOK AWARD 2020 A brave and moving account by football's first whistle blower, breaking the silence on the scandal of sexual abuse in youth clubs and junior teams. Andy Woodward was a wide eyed, hopeful footballer playing for Stockport Boys, when Barry Bennell first noticed him. Andy was 11 years old, and Bennell a youth coach with a big reputation for spotting and nurturing young footballing talent. The clubs Bennell worked for and the parents of the boys he coached, trusted and believed in him, inviting him into their lives and their homes. But behind the charismatic mask was a profoundly evil man willing to go to any lengths to satisfy his own dark appetites. Andy has been heralded a hero for speaking up about his horrific experiences at the hands of Bennell, but also at going further to expose the long hidden abuse buried within our nations' best loved sport. His story is only the tip of the iceberg. Andy's childhood was shattered by what happened to him and by the fear and silence that surrounded it. His youthful dreams of playing the game he loved were utterly broken, and years of living with the terrible secret and shame all but destroyed him. He hopes that by coming forward he might encourage others in similar situations to find the courage to speak out. A compelling and relevant story of the dark secret at the heart of football and another chapter in the ongoing expose of institutionalised corruption.

Adventurers cross deserts and row oceans, appearing to live the dream. Yet they also must pay the bills and carve out time to get away. Are you trying to make a career doing what you love, daring to go freelance in a creative industry, growing a tribe or curious about an unconventional career? What is it like to build a life from living adventurously? Whether you are adventurous, creative, or just curious, Ask An Adventurer answers your questions from behind the scenes, rather than the usual questions adventurers hear: there are no kit lists, practical expedition planning advice or daring deeds in these pages. Instead, Alastair tackles questions asked by readers on social media such as: How do you make a living? How do you make time for adventure? How do you stay motivated and focused? How do you deal with post-adventure blues? How do you deal with the dilemma of flying and travel? How has social media changed the way you tell stories? How do you become an adventurer? How much does an adventurer earn? How do you decide what you will or won't do for money? How do you find sponsors? How do you get your work done? How can we make the world of adventure better? How do you get a book published? How do you get paid to give talks? How do you become a better speaker? How do you deal with emails? How do you start a podcast? How do you launch an email newsletter? And more...

Moving, honest and inspiring - this is a nurse's true story of life in a busy A&E department during the Covid-19 crisis. Working in A&E is a challenging job but nurse Louise Curtis loves it. She was newly qualified as an advanced clinical practitioner, responsible for life or death decisions about the patients she saw, when the unthinkable happened and the country was hit by the Covid-19 pandemic. The stress on the NHS was huge and for the first time in her life, the job was going to take a toll on Louise herself. In A Nurse's Story she describes what happened next, as the trickle of Covid patients became a flood. And just as tragically, staff in A&E were faced with the effects of lockdown on society. They worried about their regulars, now missing, and saw an increase in domestic abuse victims and suicide attempts as loneliness hit people hard. By turns heartbreaking and heartwarming, this book shines a light on the compassion and dedication of hospital staff during such dark times. 'An important memoir that we all need to read right now.' - Closer