A Futurist's Guide to Emergency Management provides interdisciplinary analysis on how particular sets of conditions may occur in the future by evaluating global trends, possible scenarios, emerging conditions, and various other elements of risk management. Firmly based in science, the book leverages historical data, current best practices, and scientific and statistical data to make future projections to help emergency management, homeland security, and public safety officials make appropriate planning, preparedness, and resource management decisions in the present to prepare for future conditions and risks. Focuses on trends in citizen behaviors, expectations, and choices related to technology, media, communication, and cross-cultural behavior Reflects the impacts of age, gender, and sexuality roles on emergency response expectations as well as the increasing politicization of disaster response and recovery activities Evaluates how perceptions of risk are changing-particularly in light of low probability, but high consequence events Considers emerging physical, social, environmental, and technological issues such as climate change, sustainability, globalization, and cyber threats Divided into three sections, the book first focuses on trends in citizen behaviors, expectations, and choices related to technology, media, communication and cross-cultural behavior. It then explores the impacts of age, gender, and sexuality roles on emergency response expectations as well as the increasing politicization of disaster response and recovery activities. Additionally, the second section evaluates how perceptions of risk are changing - particularly in light of low probability, but high consequence events. The book concludes with coverage of emerging physical, social, environmental, and technological issues such a climate change, sustainability, globalization, and cyber threats.

Why did the people of the Zambesi Delta affected by severe flooding return early to their homes or even choose to not evacuate? How is the forced resettlement of small-scale farmers living along the foothills of an active volcano on the Philippines impacting on their day-to-day livelihood routines? Making sense of such questions and observations is only possible by understanding how the decision-making of societies at risk is embedded in culture, and how intervention measures acknowledge, or neglect, cultural settings. The social construction of risk is being given increasing priority in understand how people experience and prioritize hazards in their own lives and how vulnerability can be reduced, and resilience increased, at a local level.

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Culture and Disasters "adopts an interdisciplinary approach to explore this cultural dimension of disaster, with contributions from leading international experiences within the field. Section I provides discussion of theoretical considerations and practical research to better understand the important of culture in hazards and disasters. Culture can be interpreted widely with many different perspectives; this enables us to critically consider the cultural boundedness of research itself, as well as the complexities of incorporating various interpretations into DRR. If culture is omitted, related issues of adaptation, coping, intervention, knowledge and power relations cannot be fully grasped. Section II explores what aspects of culture shape resilience? How have people operationalized culture in every day life to establish DRR practice? What constitutes a resilient culture and what role does culture play in a society s decision making? It is natural for people to seek refuge in tried and trust methods of disaster mitigation, however, culture and belief systems are constantly evolving. How these coping strategies can be introduced into DRR therefore poses a challenging question. Finally, Section III examines the effectiveness of key scientific frameworks for understanding the role of culture in disaster risk reduction and management. DRR includes a range of norms and breaking these through an understanding of cultural will challenge established theoretical and empirical frameworks. "

In this fascinating and comprehensive study, Greg Bankoff traces the history of natural hazards in the Philippines from the records kept by the Spanish colonisers to the 'Calamitous Nineties', and assesses the effectiveness of the relief mechanisms that have evolved to cope with these occurrences. He also examines the correlation between this history of natural disasters and the social hierarchy within Filipino society. The constant threat of disaster has been integrated into the schema of daily life to such an extent that a 'culture of disaster' has been formed.

Mainstream quantitative analysis and simulations are fraught with difficulties and are intrinsically unable to deal appropriately with long-term macroeconomic effects of disasters. In this new book, J.M. Albala-Bertrand develops the themes introduced in his past book, The Political Economy of Large Natural Disasters (Clarendon Press, 1993), to show that societal networking and disaster localization constitute part of an essential framework to understand disaster effects and responses. The author's last book argued that disasters were a problem of development, rather than a problem for development. This volume takes the argument forward both in terms of the macroeconomic effects of disaster and development policy, arguing that economy and society are not inert objects, but living organisms. Using a framework based on societal networking and the economic localization of disasters, the author shows that societal functionality (defined as the capacity of a system to survive, reproduce and develop) is unlikely to be impaired by natural disasters. This book will be of interest to scholars and practitioners involved in disaster analysis and response policy, and will also be relevant to students of development economics.

Memories of catastrophes - those which occur naturally and those which are consequences of human actions - loom large in the modern consciousness. This volume draws on the latest scholarship to investigate this phenomenon in both contemporary and historical contexts. collective memory and the relationships between them. Arguing that a pervasive catastrophic memory may be as disabling as it is instructive, Gray and Oliver stress the necessity of rendering the phenomenon subject to secular critical inquiry. The value of such an approach is then demonstrated in a series of case studies. These range across period, place and methodological approach, from longitudinal studies of the memory of the English Civil War and Irish Famine, to oral-history analysis of the legacy of Indian partition, and participant-observation of more recent events in Croatia. Several studies concentrate on the moulding of memories by hegemonic or demotic languages and institutions; others focus on the mutability and ambiguities of memory as expressed in a variety of forms. They exemplify the diversity of memorial languages and responses to catastrophic events. Yet they also speak to each other in their central concerns: the dynamics of memory and erasure, rupture and recovery, uniqueness and universality, exploitation and authenticity, power and resistance, the personal and the social. the field. It should be of value to all with an interest in the subject of memory and its relationship with the cataclysms of the past.

Billionaires, Boris Johnson, big tech monopolies, raging inequality, Russian oligarchs, cancel culture, superyachts, spaceships to Mars, Twitter wars, a potentially devastating global inflation crisis…

These may seem like entirely disparate issues, but they are all connected.

Not for many generations has the world been brimming with this level of uncertainty, whether it’s a virus scouring the planet, the threat of nuclear war in Europe or the unravelling of political lies in yet another government scandal. The Age of Menace pulls these apparently disconnected strands together, illuminating the driving forces that have led us to this unique and chaotic point in human history.

From the authors of critically acclaimed The End of Money comes a book that explains the state of the world today. In the words of Michael Avery, it is ‘essential reading for our times’.

For effective preparedness, emergency managers must comprehend how a disaster impacts not only the physical infrastructure of the affected community but also the population. They must understand how the people interact with one another, how they interact with government, and how they react to the disaster event. In other words, they must have social intelligence. Emergency Management and Social Intelligence: A Comprehensive All-Hazards Approach provides a comprehensive framework for understanding a community before, during, and after a disaster in order to best mitigate the effect of a disaster on its people. After an overview of what we've learned and what we haven't learned from past events, the book provides detailed case studies on a spectrum of disasters spanning a century, including hurricanes, floods, earthquakes, and oil spills. This context provides a framework for understanding a host of essential issues, including: The interplay between how people perceive people in their communities, the public policy which results from socially constructed views, and the issues which surface during and after disaster as a result The base logic of Social Intelligence which is rooted in the U.S. national security and intelligence apparatus The application of the intelligence cycle in emergency management and how to develop and understand situational awareness Baseline data points applicable to any community or jurisdiction and how they can be woven together to build on existing jurisdictional competence and real-time situational awareness How geographic information systems (GISs) are used in emergency management, along with their limitations and the different software programs available Modeling for disasters and how this helps the emergency management community plan for and respond to disasters How emergency managers can use social intelligence to build resiliency at the local level and harness preexisting community strength before, during, and after a disaster The insight presented in this volume supplies emergency managers, policy makers, and elected officials with a powerful blueprint for implementing social intelligence in any community or organization, maximizing the effectiveness of disaster recovery efforts. Equally important, this volume supplies emergency managers, municipalities, government organizations, and private sector entities with a framework to understand and identify social and economic fault lines in communities.

It is widely assumed that humanity should be able to learn from calamities (e.g., emergencies, disasters, catastrophes) and that the affected individuals, groups, and enterprises, as well as the concerned (disaster-) management organizations and institutions for prevention and mitigation, will be able to be better prepared or more efficient next time. Furthermore, it is often assumed that the results of these learning processes are preserved as "knowledge" in the collective memory of a society, and that patterns of practices were adopted on this base. Within history, there is more evidence for the opposite: Analyzing past calamities reveals that there is hardly any learning and, if so, that it rarely lasts more than one or two generations. This book explores whether learning in the context of calamities happens at all, and if learning takes place, under which conditions it can be achieved and what would be required to ensure that learned cognitive and practical knowledge will endure on a societal level. The contributions of this book include various fields of scientific research: history, sociology, geography, psychoanalysis, psychiatry, development studies and political studies, as well as disaster research and disaster risk reduction research.

Natural disasters in recent years have brought the study of disaster resiliency to the forefront. The importance of community preparedness and sustainability has been underscored by such calamities as Hurricane Katrina in 2005 and the Japanese tsunami in 2011. Natural disasters will inevitably continue to occur, but by understanding the concept of resiliency as well as the factors that lead to it, communities can minimize their vulnerabilities and increase their resilience. In this volume, editors Naim Kapucu, Christopher V. Hawkins, and Fernando I. Rivera gather an impressive array of scholars to provide a much needed re-think to the topic disaster resiliency. Previous research on the subject has mainly focused on case studies, but this book offers a more systematic and empirical assessment of resiliency, while at the same time delving into new areas of exploration, including vulnerabilities of mobile home parks, the importance of asset mapping, and the differences between rural and urban locations. Employing a variety of statistical techniques and applying these to disasters in the United States and worldwide, this book examines resiliency through comparative methods which examine public management and policy, community planning and development, and, on the individual level, the ways in which culture, socio-economic status, and social networks contribute to resiliency. The analyses drawn will lead to the development of strategies for community preparation, response, and recovery to natural disasters. Combining the concept of resiliency, the factors that most account for the resiliency of communities, and the various policies and government operations that can be developed to increase the sustainability of communities in face of disasters, the editors and contributors have assembled an essential resource to scholars in emergency planning, management, and policy, as well as upper-level students studying disaster management and policy.

This book deals with both actual and potential terrorist attacks on the United States as well as natural disaster preparedness and management in the current era of global climate change. The topics of preparedness, critical infrastructure investments, and risk assessment are covered in detail. The author takes the reader beyond counterterrorism statistics, better first responder equipment, and a fixation on FEMA grant proposals to a holistic analysis and implementation of mitigation, response, and recovery efforts. The recent Oklahoma tornadoes and West Texas storage tank explosion show the unpredictability of disaster patterns, and the Boston Marathon bombings expose the difficulty in predicting and preventing attacks. Egli makes a compelling case for a culture of resilience by asserting a new focus on interagency collaboration, public-private partnerships, and collective action. Building upon the lessons of the 9/11 attacks, hurricane Katrina, and the Deepwater Horizon oil spill, the basic findings are supported by a creative mix of case studies, which include superstorm Sandy, cascading power outages, GPS and other system vulnerabilities, and Japan's Fukushima disaster with its sobering aftermath. This book will help a new generation of leaders understand the need for smart resilience.

'One of the most perceptive and thought-provoking books yet written about the multiple intersecting crises that are now upending our once-familiar world. . . Essential reading for these turbulent times.' Amitav Ghosh, author of The Great Derangement Dougald Hine, author and social thinker, has spent most of his life talking to people about climate change. And then one afternoon in the second year of the pandemic, he found he had nothing left to say. Why would someone who cares so deeply about ecological destruction want to stop talking about climate change now? At Work in the Ruins explores that question. 'Climate change asks us questions that climate science cannot answer,' Hine says. Questions like, how did we end up in this mess? Is it just a piece of bad luck with the atmospheric chemistry-or is it the result of a way of approaching the world that would always have brought us to such a pass? How we answer such questions has consequences. According to Hine, our answers shape our understanding and our thinking about what kind of problem we think we're dealing with and, therefore, what kind of responses we go looking for. "But when science is turned into an object of belief and a source of overriding authority," Hine continues, "it becomes hard even to talk about the questions that it cannot answer." In eloquent, deeply researched prose, Hine demonstrates how our over-reliance on the single lens of science has blinded us to the nature of the crises around and ahead of us, leading to 'solutions' that can only make things worse. At Work in the Ruins is his reckoning with the strange years we have been living through and our long history of asking too much of science. It's also about how we find our bearings and what kind of tasks are worth giving our lives to, given all we know or have good grounds to fear about the trouble the world is in. For anyone who has found themselves needing to make sense of the COVID time and how we talk about it, At Work in the Ruins offers guidance by standing firmly forward and facing the depth of the trouble we are in. Hine, ultimately, helps us find the work that is worth doing, even in the ruins. 'A book of rare originality and depth-profound, far-reaching, mind-altering stuff.' Helen Jukes, author of A Honeybee Heart has Five Openings

The extensive literature about averting ecological disasters, nuclear catastrophe, and unsupportable overpopulation typically describes dangers, analyzes their implications, and presses for remedial action. It seems that what is taken as too obvious and well understood to mention, let alone to address seriously, is humanity's failure to give global and human survival top priority. More careful consideration of this irrational, self-destructive sociocultural negligence shows that it is complex, puzzling, and ensconced and perpetuated by pathological societal defenses. This paradox is Averting Global Extinction's subject; Berger argues that if these psychological defenses were reduced, so would be society's indifference to necessary action. The book's clinically informed approach conceptualizes society's self-destructiveness as an analogue to the self-destructive psychopathologies of individuals, identifies society's ubiquitous and destructive psychological defenses (denial, projection, and avoidance) as the chief element in that sociocultural psychopathology, and devises a "sociocultural therapy." This therapy is accomplished by translating a carefully selected individual psychotherapy framework, a subtype of the so-called analysis of defense, into a corresponding societal therapeutic methodology society becomes the "patient." This intervention is intended to complement and facilitate, not replace, the usual recommended approaches to rescuing the globe. Thus, three analogies are deployed between individual and societal: pathology, defenses, and psychotherapy. The book's new and valuable principal contributions are the identification of sociocultural psychopathology as the underlying cause of our near indifference to the threat of global extinction; the recognition of societal defenses as key elements in that pathology; the conceptualization of a therapeutic analogue, applicable at the societal level, to counter that indifference; and the construction of an exemplar of that analogue."

Mainstream quantitative analysis and simulations are fraught with difficulties and are intrinsically unable to deal appropriately with long-term macroeconomic effects of disasters. In this new book, J.M. Albala-Bertrand develops the themes introduced in his past book, "The Political Economy of Large Natural Disasters" (Clarendon Press, 1993), to show that societal networking and disaster localization constitute part of an essential framework to understand disaster effects and responses.

The author s last book argued that disasters were a problem "of "development, rather than a problem "for" development. This volume takes the argument forward both in terms of the macroeconomic effects of disaster and development policy, arguing that economy and society are not inert objects, but living organisms. Using a framework based on societal networking and the economic localization of disasters, the author shows that societal functionality (defined as the capacity of a system to survive, reproduce and develop) is unlikely to be impaired by natural disasters.

This book will be of interest to scholars and practitioners involved in disaster analysis and response policy, and will also be relevant to students of development economics.

This work addresses the long-overdue imbalance in disaster management: an over-emphasis on post-disaster assistance and a lack of attention to vulnerability reduction. It seeks to answer the fundamental question in this debate: how can we mould pre-disaster development initiatives to become the most appropriate means for vulnerability reduction?;The book reasserts and reapplies some of the basic concepts and issues which emerged in the 1960s and 1970s, with the message that development is a prime medium both of vulnerability and its reduction.;The author examines requirements for long-term change so that conditions which have become the context for catastrophe can be modified. Bu focusing on longer-term policies and activities now, emergency relief efforts will have a positive context within which to contribute to development and the likelihood of recurrence will be reduced.;The volume contains case studies from Sri Lanka, the Caribbean and the South Pacific and focuses on hazards of all kinds, setting out to redress the balance between large-scale disasters of global significance and small-scale disasters that are a matter of everyday existence.

Natural disasters in recent years have brought the study of disaster resiliency to the forefront. The importance of community preparedness and sustainability has been underscored by such calamities as Hurricane Katrina in 2005 and the Japanese tsunami in 2011. Natural disasters will inevitably continue to occur, but by understanding the concept of resiliency as well as the factors that lead to it, communities can minimize their vulnerabilities and increase their resilience.

In this volume, editors Naim Kapucu, Christopher V. Hawkins, and Fernando I. Rivera gather an impressive array of scholars to provide a much needed re-think to the topic disaster resiliency. Previous research on the subject has mainly focused on case studies, but this book offers a more systematic and empirical assessment of resiliency, while at the same time delving into new areas of exploration, including vulnerabilities of mobile home parks, the importance of asset mapping, and the differences between rural and urban locations. Employing a variety of statistical techniques and applying these to disasters in the United States and worldwide, this book examines resiliency through comparative methods which examine public management and policy, community planning and development, and, on the individual level, the ways in which culture, socio-economic status, and social networks contribute to resiliency. The analyses drawn will lead to the development of strategies for community preparation, response, and recovery to natural disasters.

Combining the concept of resiliency, the factors that most account for the resiliency of communities, and the various policies and government operations that can be developed to increase the sustainability of communities in face of disasters, the editors and contributors have assembled an essential resource to scholars in emergency planning, management, and policy, as well as upper-level students studying disaster management and policy.

First published in 1989, Chernobyl: The Long Shadow offers a balanced review of what happened there, why and how it happened, and what the main lessons and implications of the accident are. It looks back on events during and after the disaster, in particular reviewing how it and the radiation fallout were dealt with in different countries and looks forward to how the incident might affect the nuclear power industry around the world. The book explores the significance of the accident within the Soviet Union, considers its impact on public confidence in nuclear power, and reviews what improvements are necessary in emergency planning throughout the rest of the world. It is written from an inter-disciplinary perspective; based on detailedscienctific research, which is described in non-specialist terms, it considers themes like attitudes to nuclear power and political reaction to the accident itself. It sets the Chernobyl accident into a proper context. Chernobyl: The Long Shadow will appeal to students and teachers of geography, environmental science, international politics, nuclear physics, and to anyone interested in current affairs and environmental problems.

Through its exploration of the spatial dimension of risk, this book offers a brand new approach to theorizing risk, and significant improvements in how to manage, tolerate and take risks. A broad range of risks are examined, including natural hazards, climate change, political violence, and state failure. Case studies range from the Congo to Central Asia, from tsunami in Japan and civil war affected areas in Sri Lanka to avalanche hazards in Austria. In each of these cases, the authors examine the importance and role of space in the causes and differentiation of risk, in how we can conceptualize risk from a spatial perspective and in the relevance of space and locality for risk governance. This new approach endorsed by Ragnar L fstedt and Ortwin Renn, two of the world's leading and most prolific risk analysts is essential reading for those charged with studying, anticipating and managing risks.

Disasters, both natural and man-made, are on the rise. Indeed, a catastrophe of one sort or another seems always to be unfolding somewhere on this planet. We have entered into a veritable Age of Catastrophes which, in the 20th century, grew both larger and more complex, to the point where disasters are now routinely planetary in scale and scope. The old days of the geographically isolated industrial accidents, of the sinking of a Titanic or the explosion of a Hindenburg, together with their isolated causes and limited effects, is over. Now, disasters on the scale of Hurricane Katrina, the BP oil spill or the Japan tsunami and nuclear reactor accident, threaten to engulf the very order of civilization. This book analyzes the efforts of Westerners to keep the catastrophes outside, while maintaining order on the inside of society. These efforts are presently breaking down, as Nature and Civilization have become so intertwined they can no longer be clearly separated. Catastrophe is everywhere, and natural disasters, moreover, are becoming increasingly more difficult to differentiate from ""man-made.

Disasters in today's globalized world are becoming not only more frequent but, often, more catastrophic. The media play a critical role in communicating and making sense of these cataclysmic events. This book offers unique insights into how news media today make disasters culturally meaningful and politically important, drawing on cutting-edge theoretical work and recent examples. It looks at how globalization is affecting the meanings of disaster but also considers the continued relevance of nations and their citizens as interpretive frameworks. It examines how journalists' witnessing of disasters is changing in response to new technologies, including social media, and how the ideal of objectivity might be challenged by new, more emotional and more compassionate forms of story-telling premised on an injunction to care. Ultimately, the book calls attention to the media possibilities for addressing disasters as global social, political, cultural and economic events in which we all have a stake.

Pandemic policies have been the focus of fierce lobbying competition by different social and economic interests. In Viral Lobbying a team of expert authors from across the social and natural sciences analyse patterns in and implications of this 'viral lobbying'. Based on elite surveys and focus group interviews with selected groups, the book provides new evidence on the lobbying strategies used during the COVID 19 pandemic, as well as the resulting access to and lobbying influence on public policy. The empirical analyses reach across eight European countries (Austria, Denmark, Germany, Ireland, Italy, the Netherlands, Sweden, United Kingdom), as well as the EU-level. In particular, the book draws on responses from approximately 1,600 interest organisations in two waves of a cross-country survey (in 2020 and 2021, respectively). This quantitative data is supplemented by qualitative evidence from a series of 12 focus groups with organised interests in Ireland, Denmark and the Netherlands conducted in spring 2021.

Emerging social media and so-called Web 2.0 technologies will continue to have a great impact on the practice and application of the emergency management function in every public safety sector. Disasters 2.0: The Application of Social Media Systems for Modern Emergency Management prepares emergency managers and first responders to successfully apply social media principles in the operations, logistics, planning, finance, and administrative aspects of any given disaster.

Using real-life examples of domestic and international disasters, the book reveals how social media has quickly become a powerful tool for both providing emergency instruction to the public in real time and allowing responding agencies to communicate among themselves in crisis. A definitive and comprehensive source, the book explores topics such as:

• Social media basics
• Citizen journalism
• Strategic implementation
• Safety and responsibility
• Monitoring and analytics
• Operational implementation
• Geolocation systems
• Crowdsourcing
• Public notification
• Mobile and other emerging technologies

Each chapter begins with a list of objectives and includes a collection of case examples of social media use in past events. Practitioner profiles show real people implementing the technology for real solutions. Demonstrating how to effectively apply social media technology to the next crisis, this is a must-read book for those charged with disaster management and response.

This resource uses primary documents and contextualizing essays to illuminate how America's presidents have responded to major tests of their leadership and approached their role and responsibilities in times of national crisis. Presidents hold the attention of the public like no other political actor. In addition, because of their unique role in the constitutional system, presidents often take immediate, unilateral action in the face of national emergencies. Exploring key events, crises, and disasters through the lens of presidential responsiveness, this text reveals not only the larger historical context but also the authority of presidents in meeting the "felt necessities of the time," deepening readers' understanding of those touchstone events. Comprehensive in temporal and topical scope, the book covers crises and disasters from the presidency of George Washington through Donald Trump's first two years in office. Important events covered include natural disasters, wars, assassinations, terrorist attacks, mass shootings, economic crises, riots, tragedies, and political scandals. Each event is explored through a primary document that reveals key dimensions of the presidential response to the crisis or disaster in question and contextual headnotes and essays that provide additional insights into the political, economic, and cultural contexts in which that event occurred and to which the president responded. Provides readers with an understanding of the dynamics that shaped presidential responses to crises and disasters in American history Allows readers to hear directly from presidents during times of national crisis, uncertainty, and mourning through primary documents Provides important information about the circumstances and settings in which the presidents made their statements to the American people (and the wider world) in contextual headnotes for each primary source Contextualizes the extent and limits of presidential authority and influence in times of national crisis, scandal, disaster, or tragedy in introductory essays from the author

This book examines the sociological consequences of disaster relief and recovery, and uncovers its impact on the communities that were affected by the Indian Ocean tsunami in 2004. It is the most extensive and intensive study of post-disaster community rebuilding yet reported in the literature on the subject. The authors draw on this research to develop a three-phase strategy for moving from quick and effective relief to long-term social recovery work. While there have been many big natural disasters since then, none have affected so many local communities spread over so many nations and none have evoked the same kind of global response. A great deal of post-tsunami recovery work was done in India and Sri Lanka, with more than 500 international aid and humanitarian agencies involved in Sri Lanka alone - many with little experience in long-term community development. This book argues that international aid agencies must work patiently to put in place meaningful partnerships with local, community-based organisations as soon as long-term physical and social planning becomes possible. The authors explain that such an approach could help address some pre-existing vulnerabilities in disaster-affected communities. They argue that it is much easier to rebuild damaged infrastructure than to rebuild shattered lives, and to ensure that traumatised communities are not put under new stresses and strains, the 'fault-lines' within these communities need to be lessened.

Hurricane Katrina inflicted damage on a scale unprecedented in American history, nearly destroying a major city and killing thousands of its citizens. With far too little help from indifferent, incompetent government agencies, the poor bore the brunt of the disaster. The residents of traditionally impoverished and minority communities suffered incalculable losses and endured unimaginable conditions. And the few facilities that did exist to help victims quickly became miserable, dangerous places. Now, the victims of Hurricane Katrina find themselves spread across the United States, far from the homes they left and faced with the prospect of starting anew. Families are struggling to secure jobs, homes, schools, and a sense of place in unfamiliar surroundings. Meanwhile, the rebuilding of their former home remains frustrating out of their hands. This bracing read brings readers to the heart of the disaster and its aftermath as those who survived it speak with candor and eloquence of their lives then and now.

The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.