As a leader in your organization, you will be very familiar with your organization’s key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures. But how much time have you spent reflecting on the fact that these revenues are generated by actual customers—the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers’ buying behavior as well as the health of your overall customer base. A customer-base audit is a systematic review of the buying behavior of a firm’s customers using data captured by its transaction systems. It will help you answer questions such as: -- How healthy is your customer base? How realistic are your growth objectives? -- How do your customers differ in terms of their behavior and value? -- How has the quality of your customers changed over time? -- What changes in customer behavior lie behind period-to-period changes in firm performance? -- What is important to your high-value customers? Which products help you acquire and retain your best customers? Fader, Hardie, and Ross present five “lenses” through which an executive can address questions like those above. The answers are often lurking in various parts of the organization, but it is rare to find all the relevant analyses in one place, let alone performed on a regular basis (as an audit should be). Yet without such a basic, systematic understanding of the foundations of the firm’s primary source of cash flow, how can executives make informed decisions? Fader, a Wharton professor, is the author of Customer Centricity and coauthor of The Customer Centricity Playbook, both of which have helped businesses radically rethink how they relate to customers. In this first step of the journey, Fader, Hardie, and Ross assist leaders in gaining a fundamental understanding of their customers’ buying behavior—and thus their company as a whole.

This is the first detailed study of how Bernard L. Madoff and his accomplices perpetrated a Ponzi scheme of epic proportions-what has been referred to as the "con of the century." In December 2008, Bernard L. Madoff was arrested for perpetrating a protracted Ponzi scheme of inconceivably huge proportions that defrauded clients of his securities company of nearly $20 billion-and was consequently sentenced to 150 years in jail. How did Madoff pull this off for years, even returning some or all of clients' money when they asked, while in actuality was financing the lavish lifestyles of himself, his family, and his accomplices with the stolen funds? And why didn't anyone in the highly regulated investment industry catch on sooner? Bernard Madoff and His Accomplices: Anatomy of a Con examines Bernard L. Madoff's unprecedented confidence game (con game), drawing back the curtain on what actually went on at his investment firm, Bernard L. Madoff Investment Securities, and exposing the day-to-day activities of his accomplices that enabled the elaborate con to succeed for as long as it did. Through the examination of court testimony and other court documents, the mechanics of the con game become clear, elucidating how Madoff's friends and employees hustled money from investors; the methods by which false records, monthly statements to investors, and other documents were manufactured and mass-produced; and how a multitude of felonies and the highest levels of fraud became everyday practices. Presents the first study of Bernard L. Madoff Investment Securities, the organization where the fraud began, was centered, and flourished by duping investors for at least a decade Documents how investors who depend on and trust investment professionals can lose money, especially given that some investment companies do not always act in their clients' best interests and that Wall Street regulators are often ineffective Takes readers backstage to see the intricate details of the "theatre production" of a con game-the playacting, performances, pretending, utilization of props, and false representations that are required to achieve a "standing ovation" (i.e., the total fleecing of the marks)

The Regional Comprehensive Economic Partnership (RCEP) is a free trade agreement between the Asia-Pacific nations of Australia, Brunei, Cambodia, China, Indonesia, Japan, Laos, Malaysia, Myanmar, New Zealand, the Philippines, Singapore, South Korea, Thailand, and Vietnam. The 15 member countries account for about 30% of the world's population and 30% of global GDP as of 2020, making it the biggest trade bloc in history. It is expected to eliminate about 90% of the tariffs on imports between its signatories within 20 years of coming into force, and establish common rules for e-commerce, trade, and intellectual property. The unified rules of origin will help facilitate international supply chains and reduce export costs throughout the bloc. The emergence of Financial Technology (FinTech) related products are major disruptions in financial services including in RCEP that enables financial solutions and innovative business models resulting the fusion of finance and smart mobile technology. FinTech includes five major areas which are finance and investment, operations and risk management, payments and infrastructure, data security and monetization, and customer interface. Since RCEP will strengthen economic linkages and to enhance trade and investment the book will portray and assess FinTech's adoption, challenges, and its potentials to facilitate RCEP. The book will overcome solid knowledge dissemination of FinTech's development in RCEP featuring conceptual, case studies, recent development, best practices, comparative assessment, business processes, as well as strategies and outputs in studies of FinTech from multi-domains of knowledge. Therefore, the book seeks to move beyond the theoretical areas of FinTech to comprehensively explore the recent FinTech initiative in RCEP scenarios with respect to processes, strategies, challenges, lessons learned, as well as outcomes. In addition, the book highlights in new business models, applications, processes, products, or services with an associated material effect on financial markets and institutions and the provision of financial services.

This book is an introduction to the mathematical analysis of probability theory and provides some understanding of how probability is used to model random phenomena of uncertainty, specifically in the context of finance theory and applications. The integrated coverage of both basic probability theory and finance theory makes this book useful reading for advanced undergraduate students or for first-year postgraduate students in a quantitative finance course.The book provides easy and quick access to the field of theoretical finance by linking the study of applied probability and its applications to finance theory all in one place. The coverage is carefully selected to include most of the key ideas in finance in the last 50 years.The book will also serve as a handy guide for applied mathematicians and probabilists to easily access the important topics in finance theory and economics. In addition, it will also be a handy book for financial economists to learn some of the more mathematical and rigorous techniques so their understanding of theory is more rigorous. It is a must read for advanced undergraduate and graduate students who wish to work in the quantitative finance area.

Whether you are an executive or a student, beginner or expert, this book is designed to explain and illustrate the working essentials of finance with clarity and speed. This desktop companion deliberately combines essential theory with real-world application, using short, focused chapters to help you find what you need and implement it right away. www.pearsoned.co.uk/estrada

Tettered Money: Managing Digital Currency Transactions presents a comprehensive discussion of financial transactions using digital currencies, with the author, Gideon Samid, making the case for their expansion in tethered money. Exploring the technical, legal, and historical aspects of digital money, the author discusses how the emerging technology of money specified for a specific need or to perform a particular task will affect society. The ability to dictate, Samid argues, how money is spent could increase control over our lives and resources, enabling us to practice a certain efficiency that would, in due time, become a pillar of civilization. Informative and thought-provoking, the book describes an evolving future that, in some quarters, has already arrived.

This book is devoted to investigating the policy design and effectiveness of financial and market-based instruments to promote energy efficiency financing. The concept of this monograph is to present the latest results related to energy efficiency funding schemes, energy efficiency obligations, voluntary agreements, auction mechanisms, and Super Energy Services Companies (Super ESCOs) in major jurisdictions across the world. The book focuses on financial and market-based instruments as they deliver a price signal, which provides an incentive for firms to invest in innovation or implement more energy-efficient technologies and deliver energy savings while minimizing costs. Such instruments can have significant advantages for the government, supporting the fiscal sustainability of the government's energy efficiency efforts, requiring less enforcement than regulation and according the market flexibility to select the most cost-efficient technologies. This book is highly recommended to researchers, policy experts, and business specialists who seek an in-depth and up-to-date integrated overview of energy efficiency financing.

Many students want an introduction to finance. Those who are quantitatively-oriented learners can benefit in particular from an introduction that puts more emphasis on mathematics and graphical presentations than on verbal descriptions. By illustrating core finance facts and concepts through equations and graphical material, Finance: A Quantitative Introduction can help people studying business management, marketing, accounting, and other subjects. By using few lengthy verbal explanations and many illustrations, it can teach readers quickly and efficiently.

Many students want an introduction to finance. Those who are quantitatively-oriented learners can benefit in particular from an introduction that puts more emphasis on mathematics and graphical presentations than on verbal descriptions. By illustrating core finance facts and concepts through equations and graphical material, Finance: A Quantitative Introduction can help people studying business management, marketing, accounting, and other subjects. By using few lengthy verbal explanations and many illustrations, it can teach readers quickly and efficiently.