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Service Leadership - Leading with Competence, Character and Care in the Service Economy (Hardcover)
Loot Price: R5,636
Discovery Miles 56 360
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Service Leadership - Leading with Competence, Character and Care in the Service Economy (Hardcover)
Expected to ship within 12 - 17 working days
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Service Leadership offers students, researchers, and leaders a
leadership model originating in the service economy - but which is
gaining ground in all sectors and industries - explained by experts
that were key actors in that origination at DHL International.
Designed for undergraduates and graduates but also useful for
professionals in leadership positions, Hoshmand and Chung structure
the book around the 3Cs of leadership in the service economy:
Competence, Character, and Care. It shows how the integration of
the 3Cs when applied in combination with each other creates an
environment of trust within and outside the organization. Most
importantly, it allows the reader to understand how a move from the
manufacturing mindset (hierarchical decision making) to a service
mindset (collective, qualitative, culturally sensitive) creates an
ethical habitat and ecosystem that contributes to a firm's
competitiveness and adds value to its brand image. Incorporating
elements of leadership literature, philosophy, psychology,
sociology, economics, and political science, including cases, and
supported by a teaching manual and a full set of slides, this book
is ideal core reading for students of service leadership and
leadership in the service economy, and valuable to those learning
about leadership more broadly.
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