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The Shopping Revolution, Updated and Expanded Edition - How Retailers Succeed in an Era of Endless Disruption Accelerated by COVID-19 (Hardcover)
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The Shopping Revolution, Updated and Expanded Edition - How Retailers Succeed in an Era of Endless Disruption Accelerated by COVID-19 (Hardcover)
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Featured in The New York Times, Bloomberg, and Vox, The Shopping
Revolution is "a brisk and thought-provoking anatomy of shopping in
the 21st century" (Kirkus Reviews). The retail industry was already
in the midst of unparalleled disruption. Then came COVID-19. In a
fully updated and expanded edition of The Shopping Revolution: How
Retailers Succeed in an Era of Endless Disruption Accelerated by
COVID-19, Wharton professor Barbara E. Kahn, a foremost retail
expert, examines the companies that have been most successful
during a tsunami of change in the industry. She offers fresh
insights into what we can learn from these companies' ascendance
and continued transformation in the face of unprecedented
challenges. Kahn, also the author of Global Brand Power: Leveraging
Branding for Long-Term Growth, examines:In a brand-new chapter, how
companies in China, like Alibaba, JD.com, and Pinduoduo have
changed the game;How Amazon became the retailer of choice for a
large portion of the US population, and how other companies have
chosen to work with them or have to compete against them; How
Walmart beat out other grocers in the late 1990s to become the
leader in food retailing, and how they must pivot to hold their
leadership position today; How Warby Parker dared to compete
against Luxottica in the lucrative eyewear business, and what that
can tell start-ups about how to carve out a niche against a
Goliath; How Sephora drew away customers from once-dominant
department stores to become the go-to retailers for beauty
products. Kahn argues we are just witnessing the start of the
radical changes in retail that have been hastened by the pandemic
and will revolutionize shopping in every way. Building on these
insights, Kahn offers a framework that any company can use to
create a competitive strategy to survive and thrive in today's-and
tomorrow's-retail environment.
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