For most of the twentieth century, modernity has been characterised
by the formalisation of social relations as face to face
interactions are replaced by impersonal bureaucracy and finance. As
we enter the new millennium, however, it becomes increasingly clear
that it is only by stepping outside these formal structures that
trust and co-operation can be created and social change achieved.
In a brilliant theoretical tour de force, illustrated with
sustained case studies of changing societies in the former eastern
Europe and of changing forms of interaction within so-called
virtual communities, Barbara Misztal, argues that only the society
that achieves an appropriate balance between the informality and
formality of interaction will find itself in a position to move
forward to further democratisation and an improved quality of life.
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