Empowerment: HR Strategies for Service Excellence - HR strategies for service excellence (Paperback)

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.
'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
A well-established and proven management technique
Empowerment as a vital part of HR Strategy
International industry case studies

General

Imprint:	Butterworth-Heinemann
Country of origin:	United Kingdom
Release date:	June 2001
First published:	2001
Authors:	Conrad Lashley
Dimensions:	234 x 156 x 18mm (L x W x T)
Format:	Paperback
Pages:	320
ISBN-13:	978-0-7506-5244-5
Categories:	Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management Books > Business & Economics > Industry & industrial studies > Service industries > General
LSN:	0-7506-5244-6
Barcode:	9780750652445

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