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Books > Professional & Technical > Mechanical engineering & materials > Production engineering
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Quality Assurance - Applying Methodologies for Launching New Products, Services, and Customer Satisfaction (Paperback)
Loot Price: R1,505
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Quality Assurance - Applying Methodologies for Launching New Products, Services, and Customer Satisfaction (Paperback)
Series: Practical Quality of the Future
Expected to ship within 12 - 17 working days
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Although regularly introducing new products or services is the
lifeblood of most industries, bringing them to market can be
fraught with peril. Timing, cost, and quality all play important
roles in a successful product launch and avoiding expensive - often
in more than just dollars - recalls and redesigns. Quality
Assurance: Applying Methodologies for Launching New Products,
Services, and Customer Satisfaction details continual improvement
(CI), a proven process for avoiding common problems and creating
customer satisfaction. The book explores the three fundamental
approaches required to create a truly CI culture in any
organization: a) consistent philosophy of improvement by
management, b) receptive organizational culture, and c) the entire
culture of the organization must be willing to make decisions based
on measurement and data. It outlines the seven principles:
research/plan, assure, explain, prioritize, demonstrate, confirm,
and show. However, as with CI itself, this attitude must be
incorporated into the processes of any organization and create
products or services for the market place that will delight
customers rather than just satisfying them. Time and cost
constraints are the biggest culprits here, not any one person's
lack of due diligence. When this happens, organizations must look
at the bigger picture internally and identify it as a system
problem. Based on the author's 35 years of experience, this book
covers the essential items for doing the right thing the first time
especially during launching a good product and/or service to the
customer. It identifies key indicators and methodologies that will
help you attain excellent performance, delivery, and cost with both
the customer and supplier. In other words, by following these
methodologies and indicators, the job will get done right the first
time.
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