"Quality Management for the Small Business" fills the entry level
gap in the quality literature market. Written for the small
business that wants to improve the management of its quality but
has limited resources, time and expertise. Covering all the key
areas of Quality Management in a simple jargon free way it provides
both the reasons for adopting and 'How to do' guidance. Broken down
into three main areas, Customer Focus, Management Actions, and
Processes; each essential component of these key areas is addressed
in an easy to understand way. All the examples provided come from
small businesses. The second part of the book allows the reader to
assess how well things are going with a simple to use
self-assessment tool kit. The self -assessment can be completed
before any improvements are started, identifying the weaker areas
allows for an effective improvement plan to be made. It is an ideal
book for someone new to quality management and is a valuable
resource for beginners and experienced people alike. If it later
becomes necessary for the business to progress to ISO 9001
certification then "Quality Management for the Small Business" is
an ideal starting point.
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