Quality Management for the Small Business - A basic guide to managing quality in a small company (Paperback)

"Quality Management for the Small Business" fills the entry level gap in the quality literature market. Written for the small business that wants to improve the management of its quality but has limited resources, time and expertise. Covering all the key areas of Quality Management in a simple jargon free way it provides both the reasons for adopting and 'How to do' guidance. Broken down into three main areas, Customer Focus, Management Actions, and Processes; each essential component of these key areas is addressed in an easy to understand way. All the examples provided come from small businesses. The second part of the book allows the reader to assess how well things are going with a simple to use self-assessment tool kit. The self -assessment can be completed before any improvements are started, identifying the weaker areas allows for an effective improvement plan to be made. It is an ideal book for someone new to quality management and is a valuable resource for beginners and experienced people alike. If it later becomes necessary for the business to progress to ISO 9001 certification then "Quality Management for the Small Business" is an ideal starting point.

General

Imprint:	Createspace Independent Publishing Platform
Country of origin:	United States
Release date:	August 2013
First published:	August 2013
Authors:	David Hoyle • Winston Edwards
Dimensions:	254 x 178 x 5mm (L x W x T)
Format:	Paperback - Trade
Pages:	72
ISBN-13:	978-1-4912-3497-6
Categories:	Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management Promotions
LSN:	1-4912-3497-0
Barcode:	9781491234976

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!