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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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The 10 Golden Rules of Customer Service - The Story of the $6,000 Egg (Hardcover, Trade)
Loot Price: R415
Discovery Miles 4 150
You Save: R24
(5%)
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The 10 Golden Rules of Customer Service - The Story of the $6,000 Egg (Hardcover, Trade)
Series: Ignite Reads
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List price R439
Loot Price R415
Discovery Miles 4 150
You Save R24 (5%)
Expected to ship within 10 - 15 working days
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The customer service book that will help you blitz the competition
and win life-long customers! The options customers have today to
get what they want are so plentiful that not a single company, or
representative of that company, can afford to be powerless in the
competitive world of service. Through the story of a $6,000 Egg,
Deb and Todd Duncan reveal that even the smallest interactions have
the power to create lifelong patrons, or on the flipside, alienate
once-devoted customers. The 10 Golden Rules of Customer Service
represents the costly mistake of removing customer satisfaction
from the bottom line. The teachable moments divulged throughout the
book transcend industry, position, and career level and encourage
everyone to contribute, coaching readers to go above and beyond in
order to get ahead and create a one-of-a-kind customer experience.
Perfect for readers of Be Our Guest, The Service Culture, and
Raving Fans! "The $6,000 Egg blows up the traditional customer
service model and presents a new, exciting, and revolutionary way
to win customers for life. Todd and Deb's 10 NEW Golden Rules will
transform the bottom line of both he provider and the customer
forever!"-Dave Ramsey, New York Times bestselling author and
nationally syndicated radio show host
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