At home, on the job, in a personal relationship, it's often not
what you say but how you say it that counts.
Deborah Tannen revolutionized our thinking about relationships
between women and men in her #1 bestseller You Just Don't
Understand. In That's Not What I Meant , the internationally
renowned sociolinguist and expert on communication demonstrates how
our conversational signals--voice level, pitch and intonation,
rhythm and timing, even the simple turns of phrase we choose--are
powerful factors in the success or failure of any relationship.
Regional speech characteristics, ethnic and class backgrounds, age,
and individual personality all contribute to diverse conversational
styles that can lead to frustration and misplaced blame if
ignored--but provide tools to improve relationships if they are
understood.
At once eye-opening, astute, and vastly entertaining, Tannen's
classic work on interpersonal communication will help you to hear
what isn't said and to recognize how your personal conversational
style meshes or clashes with others. It will give you a new
understanding of communication that will enable you to make the
adjustments that can save a conversation . . . or a
relationship.
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