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Books > Computing & IT > General theory of computing

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Business Relationship Manager - Careers in IT service management (Paperback) Loot Price: R761

Discovery Miles 7 610

Repayment Terms: R71 pm x 12*

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Business Relationship Manager - Careers in IT service management (Paperback): Ernest Brewster

Business Relationship Manager - Careers in IT service management (Paperback)

Ernest Brewster

Series: BCS Guides to IT Roles

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Loot Price R761 Discovery Miles 7 610 | Repayment Terms: R71 pm x 12*

Expected to ship within 10 - 15 working days

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Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

General

Imprint:	BCS, The Chartered Institute for IT
Country of origin:	United Kingdom
Series:	BCS Guides to IT Roles
Release date:	June 2014
First published:	2014
Authors:	Ernest Brewster
Dimensions:	198 x 129 x 10mm (L x W x T)
Format:	Paperback
Pages:	190
ISBN-13:	978-1-78017-250-7
Categories:	Books > Computing & IT > General theory of computing > General Books > Business & Economics > Business & management > Management & management techniques > General Books > Business & Economics > Business & management > Office & workplace > Office systems & equipment Promotions
LSN:	1-78017-250-8
Barcode:	9781780172507