An examination of the complex process of transformation in work
organization, technology and labour and product markets that has
occurred. The analysis moves between a broad appreciation of
structural developments within the economies of the advanced
industrial nations, and an in-depth study of enterprise and
workplace. It is divided into four parts. The first part reviews
the theoretical issues and debates raised by the growth of service
industries and employment in the advanced industrial countries.
Parts Two and Three are case studies of two service sectors -
financial services and the National Health Service. Part Four
relates the evidence to a broader appreciation of developments in
management/workforce relations occurring in the service sector.
General
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