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Six Sigma: SPC and TQM in Manufacturing and Services (Hardcover, New edition)
Loot Price: R4,133
Discovery Miles 41 330
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Six Sigma: SPC and TQM in Manufacturing and Services (Hardcover, New edition)
Expected to ship within 12 - 17 working days
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This book comprehensively explores all of the underlying issues and
elements which, together, constitute one of the most successful
quality and management programmes upon which companies such as
Motorola and GE base their success - Six Sigma. The author was
directly involved in implementing Six Sigma quality principles and
practices into a European division of GE Capital, deploying this
initiative in an entirely service-oriented business for the first
time. Drawing from and reflecting on his experience, Geoff Tennant
develops a reasoned exploration of the benefits that Six Sigma
offers to any organization and what can be expected from start to
finish. He investigates the relationship between Six Sigma and
quality, customer satisfaction, business processes and
organizational structure, statistics and analysis and process
improvement methodologies. Aimed at quality professionals, senior
management and directors, as well as practitioners and students of
Six Sigma, Six Sigma: SPC and TQM in Manufacturing and Services
provides an in-depth but highly readable insight into the quality
initiative that is certain to sweep European companies as it has
large and global American corporations.
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