This book examines a neglected area of foreign-language teaching
and learning: difficult and aggressive situations. The author
presents the real-life experiences of language users and analyses
how these individuals have dealt with confusion, impoliteness and
hostility in target-language contexts in the United States, Canada
and the United Kingdom and within their home country. By
constructing a student-centred pedagogical model around the data
collected, the author considers the choices available to language
learners in difficult situations, as well as tools for language
learners to develop pragmalinguistic and sociopragmatic resources.
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