"The Science of Service Systems" intends to stimulate discussion
and understanding by presenting theory-based research with
actionable results. Most of the articles focus on formalizing the
theoretical foundations for a science of service systems, examining
a wide range of substantive issues and implementations related to
service science from various perspectives. From the formal
(ontologies, representation specifications, decision-making and
maturity models) to the informal (analysis frameworks, design
heuristics, anecdotal observations), these contributions provide a
snapshot in time of the gradually emerging scientific understanding
of service systems.
"The Science of Service Systems," along with its companion text,
"Service Systems Implementation," is designed to present
multidisciplinary and multisectoral perspectives on the nature of
service systems, on research and practice in service, and on the
future directions to advance service science. These two volumes
compose a collection of articles from those involved in the
emerging area known as service science.
General
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