New comfort with social sharing, combined with the proliferation of
new social tools, offer easy, useful means of sharing not just what
we do but how we get things done. This title supports productivity,
improves performance, encourages reflective practice, speeds
communication, and helps to surface challenges, bottlenecks, and
that elusive tacit knowledge. For the worker it illuminates
strengths, talents, struggles, and the reality of how days are
spent. For the co-worker or colleague it solves a problem, saves
time, or builds on existing knowledge. And for management it helps
to capture who does what and how.The book features guidelines, case
studies, recommendations, exercises, tools, and dozens of examples.
1. Show Your Work: What is it? It is an image, or video, or blog
post, or Yammer chat, or use of another tool to describe how you
solved a problem, show how you fixed the machine, tell how you
achieved the workaround, explain how you overcame objections to
close the deal, drew the solution to the workflow problem, or
photographed the steps you took as you learned to complete a new
task. Some of the most effective examples show someone explaining
how/why they failed, and how they fixed it. 2. BenefitsAs explained
above, showing our work helps others understand not just what we do
but how we get things done. This supports productivity, improves
performance, encourages reflective practice, speeds communication,
and helps to surface challenges, bottlenecks, and that elusive
tacit knowledge. 3. What to Narrate (includes workbook/practice
activities)Problem solved, challenges met, execution of a common
task, execution of a new task, exemplary performer executing a
task, improving a process, etc. Narrating work is not so much a
list of one's activities but how one spent a particular moment or
handled a particular thing. It answers the question: Show me how
you did that. Features many examples from all areas of work --
executive to housekeeper.4. How to Narrate (includes
workbook/practice activities) Examples of narration and tools
suited for each type, plus and minus of each, considerations in
choosing tools, publishing and publicizing. Examples of different
tools used to narrate.5. Implications for L&DWorkers showing
their work can help L&D get a handle on what real performance
looks like, and what real challenges and constraints a worker
encounters. It can expand the role of L&D as one who helps
capture, publish, and promote examples. It can position learners to
help in generating and developing instructional content. It can
promote partnerships between L&D and other business units. 6.
Organizational Considerations Effective narration won't happen in a
vacuum. It depends on culture, particularly whether people feel
encouraged and supported to do it, and can operate with enough
trust to discuss failures or false starts. Workers will need time
and space and place for it. 7. What's next? New tools such as
Pinterest and ever-improving speech-to-text apps are leveling the
playing field so that everyone can participate comfortably and
equally in the social space. Increased global work and telework
will demand that we do a better job of surfacing what people really
do all day, and how. Narrating work has long-term implications for
hiring, career development, and self-directed learning.
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