This book has grown from a workshop that brought together
researchers and practitioners from a wide range of areas, including
the safety domain. The focus of the workshop was on the well-known
issue of organisational learning and organisational memory. The
special merit of the book is that it combines the experiences of
two usually separate disciplines i.e. safety science, where the
main focus is on the codification of accidents, and knowledge
management in service organisations, where the main focus is on
exchanging successes.
The focus of some contributions is on individual and group
processes, others on organisational strategy or societal and
environmental issues.
Some key questions addressed in this book are:
- How can an organisation learn from its successes and failures,
from its experiences and accidents?
- How can we prevent the loss of knowledge caused by intensive
employee turnover or retirement?
- How can implicit knowledge be shared with colleagues and
newcomers?
- To what extent can Information and Communication Technology (ICT)
help to solve these problems?
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