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Books > Computing & IT > Computer hardware & operating systems > Systems management

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Achieving ISO/IEC 20000 - Making Metrics Work (Paperback, 2nd Revised edition) Loot Price: R659

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Achieving ISO/IEC 20000 - Making Metrics Work (Paperback, 2nd Revised edition): Jenny Dugmore, Shirley Lacy

Achieving ISO/IEC 20000 - Making Metrics Work (Paperback, 2nd Revised edition)

Jenny Dugmore, Shirley Lacy

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List price ~~R755~~ Loot Price R659 Discovery Miles 6 590 | Repayment Terms: R62 pm x 12* You Save R96 (13%)

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This book gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements. It describes the types, the design, target audiences and documentation of metrics used in the service reporting process, covered by the requirements of clauses 4 and 6.2 of ISO/IEC 20000-1, Plan-Do-Check-Act (PDCA) cycle and Service reporting. Useful tips, techniques and example metrics are included.

General

Imprint:	Bsi Standards
Country of origin:	United Kingdom
Release date:	March 2006
Authors:	Jenny Dugmore • Shirley Lacy
Dimensions:	234 x 156mm (L x W)
Format:	Paperback
Pages:	105
Edition:	2nd Revised edition
ISBN-13:	978-0-580-47460-6
Categories:	Books > Computing & IT > Computer hardware & operating systems > Systems management Books > Business & Economics > Business & management > Management & management techniques > General Promotions
LSN:	0-580-47460-7
Barcode:	9780580474606