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Books > Social sciences > Politics & government > Central government > Central government policies
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Co-creating Digital Public Services for an Ageing Society - Evidence for User-centric Design (Paperback, 1st ed. 2021)
Loot Price: R1,797
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Co-creating Digital Public Services for an Ageing Society - Evidence for User-centric Design (Paperback, 1st ed. 2021)
Series: Public Administration and Information Technology, 6
Expected to ship within 10 - 15 working days
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This open access book attends to the co-creation of digital public
services for ageing societies. Increasingly public services are
provided in digital form; their uptake however remains well below
expectations. In particular, amongst older adults the need for
public services is high, while at the same time the uptake of
digital services is lower than the population average. One of the
reasons is that many digital public services (or e-services) do not
respond well to the life worlds, use contexts and use practices of
its target audiences. This book argues that when older adults are
involved in the process of identifying, conceptualising, and
designing digital public services, these services become more
relevant and meaningful. The book describes and compares three
co-creation projects that were conducted in two European cities,
Bremen and Zaragoza, as part of a larger EU-funded innovation
project. The first part of the book traces the origins of
co-creation to three distinct domains, in which co-creation has
become an equally important approach with different understandings
of what it is and entails: (1) the co-production of public
services, (2) the co-design of information systems and (3) the
civic use of open data. The second part of the book analyses how
decisions about a co-creation project's governance structure, its
scope of action, its choice of methods, its alignment with
strategic policies and its embedding in existing public information
infrastructures impact on the process and its results. The final
part of the book identifies key challenges to co-creation and
provides a more general assessment of what co-creation may achieve,
where the most promising areas of application may be and where it
probably does not match with the contingent requirements of digital
public services. Contributing to current discourses on digital
citizenship in ageing societies and user-centric design, this book
is useful for researchers and practitioners interested in
co-creation, public sector innovation, open government, ageing and
digital technologies, citizen engagement and civic participation in
socio-technical innovation.
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