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Books > Business & Economics > Business & management > Management of specific areas
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Integrated IT Performance Management (Hardcover)
Loot Price: R3,907
Discovery Miles 39 070
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Integrated IT Performance Management (Hardcover)
Expected to ship within 12 - 19 working days
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If you are in search of real-world practical scenarios of IT
performance management practices, with a desire to obtain examples
of strategic directives, accountabilities, outcomes, and
performance measures for managing IT services, with an interest
toward how performance management integrates with strategic and
operational management, then Integrated IT Performance Management
is the perfect book for you. Unlike theoretical books that focus on
human resources performance management, this book presents a
compilation of the author's extensive IT management, performance
management, project management, enterprise architecture, and
applications development knowledge and skills, and industry
experiences gained over more than 35 years as an IT professional in
the private, public, and academic sectors in Canada and the United
States. It provides an Integrated IT Performance Management
Framework (IPMF-IT) (TM) that integrates strategic, IT operational,
and performance management components based on a results-driven
performance measurement and accountability framework. It also
demonstrates the applicability of this framework within the context
of the entire IT services delivery life cycle, using a
model-centric approach. A unique and innovative aspect of this
model is the alignment of outcome measures with output measures,
which focuses on the effectiveness and efficiencies of output
measures to the management, measurement, and delivery of IT
services, using integrated IT performance measurement dashboards.
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