While more and more companies are aggressively pursuing Operational
Excellence by employing Six Sigma, Lean, and other continuous
improvement methods, the concept has yet to be defined in a way
that can be easily taught and applied, especially in industries
other than manufacturing. This book fills that need. Beyond the
Lean Office uses a compelling novel format to illustrate what it
takes to create and sustain flow and Operational Excellence in the
office. Readers learn as they follow the main character through
initial attempts to correct late responses to a primary customer
and the evolution to an approach based on Operational Excellence.
The story illustrates the day-to-day issues that most organizations
face in their pursuit of Operational Excellence. To achieve
Operational Excellence, it takes more than just a strong leader
with passion and drive. The key ingredient is practical knowledge
that can be applied quickly and easily by following a process. This
book supplies step-by-step guidance on how to move your office
services from point A to point B. The practical insights and
guidance presented here create a road map that can be shared with
each employee to rapidly move your organization forward. All
chapters also include a From the Author section that shares
authoritative insights on the topic at hand. After reading this
book, you will understand how to design and create self-healing
flow that provides reliable, predictable output in the office and
operates without the need for management intervention to deliver
the services provided by the office. Instead, management focuses on
the activities that grow your enterprise.
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