Conflicts happen, and the workplace can be a cacophony for
competing interests. Consider that organizational culture is an
ensemble of shared values, beliefs, assumptions, perceptions, and
norms. Organizations are not solos. They are an accompaniment of
individuals, departments, and divisions, and each is competing for
scarce resources. Measure in a little power imbalance and
organizational political posturing. Then, scale in the fact that
today's managers are faced with diversity and cultural issues
ranging from race and gender to individual ethnicity, principles,
and philosophies, about which employees are more vocal. All this
discord can strike a sharp note of dissonance. However, effective
resolutions can change this discord to harmony. Consider that music
is not a single note. Rather, it is the silence between the notes
that makes beautiful music, and conflict is that silence.
Unfortunately, conflict has a bad reputation, and it is often
labeled as disagreement, fighting, or arguing that leads to stress,
retaliation, and resentment. Some managers spend a disproportionate
amount of their workdays dealing with conflicts. They have not
learned what causes conflicts or how to productively manage them.
As a result, they often avoid or force outcomes causing discord,
fractured relationships, loss of productivity, and even lawsuits.
Learning to fine tune inevitable conflicts will help managers
orchestrate a more harmonious workplace. From Discord to Harmony:
Making the Workplace Hum is largely evidence-based, and many of the
chapters contain cutting-edge research by experts in their
respective fields.
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