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Books > Business & Economics > Business & management > Office & workplace > Office management
Now in its second revised edition, Labour Law in Practice has sold over 10 000 copies and has helped numerous South African managers and business owners navigate their way safely through what sometimes seems to be an impenetrable maze of labour law and practice. Andrew Levy, arguably South Africa’s best-known labour resource, has over 50 years’ experience in the field, and has taught and trained thousands of students and managers. In Andrew’s opinion, labour relations are not difficult – it is really a matter of common sense and being able to judge an issue based on the facts. His teaching method is to reduce complex issues into simple and logical steps, and then to show how these can be taken with confidence. Written in an easy-to-understand style and laid out in an accessible format, this book covers all essential labour law areas, including hiring new staff, terminating employment contracts, handling poor performance and misconduct, and managing staff attendance, leave and remuneration. The new edition has been updated to include topics such as minimum wage, the use of short-term contracts and labour brokers, up-to-the-minute labour law amendments, and strike handling. An essential read for any employer or business owner.
Email replies that show up a week later. Video chats full of ‘oops sorry no you go’ and ‘can you hear me?!’ Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other? Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible – or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails. Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges—from large conferences and video meetings to daily emails, texts, IMs, and conference calls—and offers insights and solutions to build trust and clarity to anyone in our ever changing world.
Moving from theory into practical reality, ergonomics has come of age as a useful tool for generating safe, comfortable, and productive working environments. Tackling both the simple and complex aspects of a variety of workplaces, Office Ergonomics: Practical Applications demonstrates how to create offices that accommodate all workers. The book contains practical advice on how to maintain an office environment that promotes a healthy, safe, and efficient workforce. Covering workstation design, selection, layout, and use, the book details the impact of computers on worker well-being, particularly when used under unfavorable conditions, and discusses how ergonomics can accommodate disabled workers. The author emphasizes the need to offer 'protection' to people involved in manual handling in offices, an issue that is frequently overlooked, and offers advice on how to work satisfactorily in non-office environments. She explores the possible negative outcomes, such as back pain, headaches, and upper limb disorders, of a poorly designed workstation. Walking you through all the features of an office, the book provides insight into the potential problem areas that workers often encounter. The book explains how to identify suitable workstation furniture, test it, trial it, and introduce the final selection so the workforce accepts it. The author draws on first-hand experience dealing with difficulties in many types of office situations to provide straightforward, easily applicable advice on how to improve the workplace to reduce the likelihood of workers experiencing discomfort, ill-health, and dissatisfaction.
"Workshift" provides a detailed blueprint for organizations
transitioning into the virtual workplace where employees are always
connected, and work is no longer a destination. The intent is to
provide practical lessons on why (and how) some organizations are
further ahead, and what all organizations can learn to realize the
potential of the virtual workplace. Specifically, "Workshift" will
detail essential factors that determine success, including the
following:
ISO 50001 - A strategic guide to establishing an energy management system provides a practical but strategic overview for leadership teams of what an EnMS (energy management system) is and how implementing one can bring added value to an organisation.
True leadership isn't a matter of having a certain job or title. In fact, being chosen for a position is only the first of the five levels every effective leader achieves. To become more than "the boss" people follow only because they are required to, you have to master the ability to invest in people and inspire them. To grow further in your role, you must achieve results and build a team that produces. You need to help people to develop their skills to become leaders in their own right. And if you have the skill and dedication, you can reach the pinnacle of leadership-where experience will allow you to extend your influence beyond your immediate reach and time for the benefit of others. The 5 Levels of Leadership are:
Through humor, in-depth insight, and examples, internationally recognized leadership expert John C. Maxwell describes each of these stages of leadership. He shows you how to master each level and rise up to the next to become a more influential, respected, and successful leader.
The mental health pandemic manifests everywhere, not least in your workplace. As organizations around the world face health and social crises, as well as economic uncertainty, acknowledging and improving wellbeing in your workplace is more critical than ever. Increasingly, leaders and managers must support mental health and cultivate resilience in employees - not just increase engagement and performance. Based on more than 100 million Gallup global interviews, Wellbeing at Work shows you how to do just that. Coauthored by Gallup's CEO and its Chief Workplace Scientist, Wellbeing at Work explores the five key elements of wellbeing - career, social, financial, physical and community - and how organizations can help employees and teams thrive in those elements. The book also gives leaders ideas and action items to help employees use their innate talents and strengths to thrive in each of the wellbeing elements. And Wellbeing at Work introduces a metric to report a person's best possible life: Gallup Net Thriving, which will become the "other stock price" for organizations. In a world where work and life are more blended than ever, maximizing employee wellbeing takes on greater urgency. Wellbeing at Work shows leaders how to create a thriving and resilient culture. If you and your leaders don't change the world, who will? Wellbeing at Work includes a unique code to take the CliftonStrengths assessment, which reveals your top five strengths.
We are experiencing the greatest global shift in the world of work for a century. So, how do we make the most of this unique opportunity and radically redesign the way we work - forever? Professor Lynda Gratton is the global thought-leader on the future of work. Based on thirty years of research into the technological, demographic, cultural and societal trends that are shaping work, and building on what we learnt through our experiences of the global pandemic, Lynda Gratton presents her innovative four step framework for redesigning work that will help you: Understand the challenges your business is facing Reimagine creative, new approaches and processes Model and Test these within your organisation Act and Create based on contemporary, data-led feedback Whether you're leading a small team or running a multinational, this is the time to make lasting change and equip your business for the future. Redesigning Work is the definitive book on how to transform your organisation and make hybrid working work for you. It will help your team embrace change, increase productivity and thrive in our new, more flexible working world.
In this book, Dr Sunny Stout-Rostron examines real-world experience and the contemporary literature on group and team coaching. She analyses how team coaching can guide coaches to help leaders and teams flourish in complex, culturally diverse organisations. As well as presenting a variety of team coaching models she also presents her own model, High-Performance Relationship Coaching, the result of many years of working with global corporate teams. Dr Stout-Rostron illuminates how team coaches can help teams to learn from and interpret their own experiences, and to understand the complexity of the environment in which they work. Her team coaching model is explored over eight chapters, beginning with the role of the business team coach and leadership coaching processes. She evaluates how to work in the Fourth Industrial Revolution and how to shift culture through transformative leadership coaching, explains the depth of relationship systems coaching, and explores how to apply a variety of methods including Ubuntu coaching. The book encourages team coaches to develop deep self-awareness, team awareness, cultural diversity awareness and wider systemic and relationship awareness. Filled with practical stories and examples, it describes how to work successfully with these models in the real world. Transformational Coaching To Lead Culturally Diverse Teams is a key guide for coaches in practice and in training, HR and L&D professionals and executives in a coaching role. This is essential reading for all team coaches.
The Poetic Logic of Administration is an investigation of the most important organizational forms of our time, theoretically as well as practically. Central to the presentation are four main trends: the rational bureaucracy, the human network, the harmonious system and the strong culture. The book provides a new and challenging picture of these organizational forms. Difficult to capture in common logical terms, they appear to follow a certain pattern: a 'poetic logic'. They are, for example, enacted as various literary dramas: comedy, tragedy etc. They are also marked by different conceptions of the world - such as the metaphorical and the ironic - and by different explanatory ideals. Kaj Skoldberg's book contains a rhetorical analysis of the styles of modern administration and the changes they have undergone. This is a groundbreaking work, offering new interpretations and critical re-evaluations of the individual approaches to organization, including their 'gurus' and current importance, within the framework of a highly-original, overarching analysis. No previous book has tried to capture the major forms of organizing, and their dynamics, in terms of their rhetorical master tropes, main narrative genres, and explanatory ideals, and also uses this as an interpretive scheme for understanding individual organizational theories and practices within those main approaches. Examples are given from both the private and the public sectors and various forms of efficiency and effectiveness are also discussed.
This new edition takes as its focus the dynamic electronic environment in which organizations now operate and the challenges this presents for the management of records. The book offers a practical approach to developing and operating an effective programme to manage hybrid records within an organization, positioning records management as an integral business function linked to the organization's business aims and objectives. The records requirements of new and significant pieces of legislation such as data protection and freedom of information are addressed. Strategies for managing electronic records are explored. Bullet points, checklists and examples assist the reader throughout.
'Terrific. So funny' Zadie Smith 'Monstrously depressing but so comic and well observed that I didn't really mind .... It is great' Dolly Alderton 'A dark comedy of female rage' Catherine Lacey 'Brilliant. For fans of Ottessa Moshfegh's My Year of Rest and Relaxation' Pandora Sykes 'Funny, shocking, clever, and hugely entertaining' Roddy Doyle 'A definitive work of milennial literature' Jia Tolentino 'The best thing I've read in years' Emma Jane Unsworth 'Vicious ... hilariously spot on' Guardian In a windowless office, a woman explains something from her real, nonwork life - about the frustration and indignity of returning her online shopping - to her colleagues. One wears a topknot. Another checks her pedometer. Watching them all is Millie. Thirty-years-old and an eternal temp, she says almost nothing, almost all of the time. But then the possibility of a permanent job arises. Will it bring the new life Millie is envisioning - one involving a gym membership, a book club, and a lot less beer and TV - finally within reach? Or will it reveal just how hollow that vision has become? 'Made me laugh and cry enough times to feel completely reborn' The Paris Review 'A definite work of millennial literature. Wretchedly riveting, with the sick, obsessive pleasure of looking under a bandage at a wound' The New Yorker 'So darkly funny and acutely observed that it feels like a documentary' Andrew McMillan 'Anyone who has ever felt like their life is going nowhere - and to make it worse, going nowhere in an achingly slow manner - will recognize themselves' Nylon
Corporate social responsibility has become a heavily discussed topic in business ethics. Identifying some generally accepted moral principles as a basis for discussion, Individuals, Groups, and Business Ethics examines ethical dimensions of our relationships with families, friends and workmates, the extent to which we have obligations as members of teams and communities, and how far ethics may ground our commitments to organisations and countries. It offers an innovative analysis that differentiates amongst our genuine ethical obligations to individuals, counterfeit obligations to identity groups, and complex role-based obligations in organised groups. It suggests that often individuals need intuitive moral judgment developed by experience, reflection and dialogue to identify the individual obligations that emerge for them in complex group situations. These situations include some where people have to discern what their organisations' corporate social responsibilities imply for them as individuals, and other situations where individuals have to deal with conflicts amongst their obligations or with efforts by other people to exploit them. This book gives an integrated, analytical account of how our obligations are grounded, provides a major theoretical case study of such ethical processes in action, and then considers some extended implications.
Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it. Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow-in which employees are capable of identifying and fixing problems with the flow without requiring management intervention. Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time. With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly. When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow so they can fix flow problems on their own, before they negatively impact your customers.
Corporate social responsibility has become a heavily discussed topic in business ethics. Identifying some generally accepted moral principles as a basis for discussion, Individuals, Groups, and Business Ethics examines ethical dimensions of our relationships with families, friends and workmates, the extent to which we have obligations as members of teams and communities, and how far ethics may ground our commitments to organisations and countries. It offers an innovative analysis that differentiates amongst our genuine ethical obligations to individuals, counterfeit obligations to identity groups, and complex role-based obligations in organised groups. It suggests that often individuals need intuitive moral judgment developed by experience, reflection and dialogue to identify the individual obligations that emerge for them in complex group situations. These situations include some where people have to discern what their organisations' corporate social responsibilities imply for them as individuals, and other situations where individuals have to deal with conflicts amongst their obligations or with efforts by other people to exploit them. This book gives an integrated, analytical account of how our obligations are grounded, provides a major theoretical case study of such ethical processes in action, and then considers some extended implications.
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Before 2019, coworking spaces were flourishing, however the COVID-19 pandemic put growth on hold. As organizations have begun to move towards more hybrid ways of working, they are becoming the preferred option and are particularly attractive for new business ventures. There are significant gaps in the research of coworking spaces: their forms, configurations, influences, challenges, and how to manage transformations of incumbents when establishing spaces. The trend is being noticed, but a better understanding of the phenomenon and a consideration of management innovations is needed to fully harness the true possibilities of coworking spaces. In Awakening the Management of Coworking Spaces, the chapter authors combine a scientific approach with managing implications, developing theoretic constructs, reporting qualitative and quantitative findings about challenges, potentials, effects, managerial solutions, and success stories. The contributors are academics and practitioners, bringing together their research and real-world experiences to help organizations shape best practices. An applicable and scholarly collection of chapters offers the latest research on coworking spaces - both the benefits and challenges - and provides a roadmap for corporations to get the best out of their employees whilst maximising their potential.
True leadership has always been more difficult to maintain in challenging times, but the unique stressors facing organisations throughout the world today call for renewed attention to what constitutes truly positive leadership. This book is divided up as follows:
What do the world's top managers have in common? They've learned the secret of effective delegation and how vital it is to their own success. The successful delegator can double or triple his or her productivity. The non-delegator works frantically, grabs lunches, lugs briefcases, is subjective and generally ineffective. The delegator has time for work and personal life, works effectively and views life clearly. The advantages of delegation are quite simple - you are using other people's brains for your gains. As the axiom goes, you'll be working smarter, not harder. The tips and techniques in this book will help you to: c let go! c give advice without interfering c establish progress reports that keep you informed c manage upward and downward delegation c accomplish more through others. |
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