This book provides a cutting edge look at the experience of worker representation in the employment relations of workplace health and safety. Examining the extent to which existing arrangements deliver results, this book reflects on whether the effectiveness of worker representation is eroded or enhanced by current regulatory and organizational constructs.

Moving from theory into practical reality, ergonomics has come of age as a useful tool for generating safe, comfortable, and productive working environments. Tackling both the simple and complex aspects of a variety of workplaces, Office Ergonomics: Practical Applications demonstrates how to create offices that accommodate all workers. The book contains practical advice on how to maintain an office environment that promotes a healthy, safe, and efficient workforce.

Covering workstation design, selection, layout, and use, the book details the impact of computers on worker well-being, particularly when used under unfavorable conditions, and discusses how ergonomics can accommodate disabled workers. The author emphasizes the need to offer 'protection' to people involved in manual handling in offices, an issue that is frequently overlooked, and offers advice on how to work satisfactorily in non-office environments. She explores the possible negative outcomes, such as back pain, headaches, and upper limb disorders, of a poorly designed workstation.

Walking you through all the features of an office, the book provides insight into the potential problem areas that workers often encounter. The book explains how to identify suitable workstation furniture, test it, trial it, and introduce the final selection so the workforce accepts it. The author draws on first-hand experience dealing with difficulties in many types of office situations to provide straightforward, easily applicable advice on how to improve the workplace to reduce the likelihood of workers experiencing discomfort, ill-health, and dissatisfaction.

With the growth of the service sector of the economy and the simultaneous dramatic escalation in real estate prices in many areas, office costs are no longer an insignificant overhead item. Thus, it is increasingly critical that office space be used cost-effectively. This book is a practical guide to making the most efficient use of available space by employing tested principles of design and layout to produce a work environment that results in improved productivity. Written in a style accessible to those with little or no background in interior design, the book is intended for use by those with direct responsibility for office design--such as facilities planners--and those who want to learn more about the subject so they can work more effectively with office planning consultants.

The contents of the guide are presented as a series of basic steps in a total program aimed at implementing a cost-effective interior design for the individual office. Among the most important topics addressed are key concepts in office design, office furnishings technologies, workflow analysis, determinants of productivity, workstation design, seating and lighting, and the grouping of workstations to form effective departments. Fredrickson emphasizes the need for accurate definition and measurement of the costs of office occupancy as a means of establishing precise targets for cost reduction and control through the use of interior design. His practical orientation and logically organized step-by-step format make this an invaluable on-the-job resource for commercial real estate professionals, corporate planning managers, and space planning consultants.

Presents research in Employee-Driven Innovation, an emergent field of study that meets the demand for exploiting new innovative potentials in organizations. There is a growing interest in creating new knowledge in innovation, emphasizing human resources and social processes. The authors intend to take the global lead in research on these areas.

This book compares the unique features of workplace mediation to other contexts of mediation, as well as the specific competences each situation requires of the mediator. It covers many important issues related to workplace mediation and discusses interventions by managers, such as conflict coaching and informal mediation. It proposes a new model to assess the effectiveness of mediation, and discusses the impact of legal systems, HRM policies, as well as power structures, and cultural differences. The book takes into account perspectives from multiple disciplines, such as management, business, psychology, law and sociology. It also discusses mediation aspects from a variety of cultural and regional contexts. The book advances knowledge about the application, process and effects of workplace mediation and includes practical tips for scholars, practitioners, mediators and managers to enhance their mediation practice or to foster constructive conflict management in organizations.

You've just learned that your office is to be renovated. Or, perhaps, it is being moved to a new location--and you're in charge. What questions will you need to ask? How can you make the move go as smoothly as possible? What steps can you take to avoid stress during critical stages of the process and keep up with your normal workload as well?

This highly readable volume is the perfect primer for the staff member appointed project manager during an office renovation or relocation. It offers concise information and a self-explanatory step-by-step procedure for completing a timely, efficient, and money-saving renovation or move. Possible question and unforeseeable pitfalls are identified. Written by an expert in the field, this unique volume offers insider's information on assessing office needs, selecting vendors, negotiating the best prices and terms for office furniture, working with an architect or desiner, differentiating between real leasing advantages and phony incentive perks, writing a contract, and determining which professional services are really necessary.

Servant Leader Human Resource Management provides a comprehensive conceptual framework based on a dignity enhancing stewardship model that integrates and balances mission achievement with motive, means and ends integrity from both a line manager and human resource department perspective.

Emotional Abuse and Neglect in the Workplace tackles the big questions: How does emotional neglect of employees affect an organization? How can management effectively manage while restoring an organization's health? When trust is gone, only reliable behavior by senior managers can help - and this takes time. The author explores striking similarities between the symptoms of ailing organizations and abusive or neglectful families. This book explores not only a new theory of neglected organizations, but also a set of methods enabling OD practitioners to restore employees' trust. It also provides diagnostic tools and guidelines for change agents who confront organizational neglect head-on and includes case studies and real-life experiences of OD practitioners.

In order to compete in today's global marketplace, it is essential that businesses large and small accept credit and debit cards from their customers. Credit and debit card usage continues to rise; if you don't want your customer going to one of your competitors, you must accept plastic.

You need to establish a merchant account. Plenty of providers offer these processing services, but not all of them will share in your company's vision. In this guide, author Michael Mintz provides advice and information about handling a merchant account. It answers these vital questions:

- How does the credit and debit card process work?- What is interchange, and why do I care about it?- Who makes what on each transaction?- What are the pricing strategies and additional fees?- How do I read my month-end statement?- Why should I worry about PCI compliance? - What does the Durbin Amendment mean to me?- What should I know about American Express?

"You're a Business Owner, Not a Dummy" provides an insider's look at the sometimes complex system of merchant accounts and provides a wealth of information to help you make the right decision for your business.

Information theory is an exceptional field in many ways. Technically, it is one of the rare fields in which mathematical results and insights have led directly to significant engineering payoffs. Professionally, it is a field that has sustained a remarkable degree of community, collegiality and high standards. James L. Massey, whose work in the field is honored here, embodies the highest standards of the profession in his own career. The book covers the latest work on: block coding, convolutional coding, cryptography, and information theory. The 44 contributions represent a cross-section of the world's leading scholars, scientists and researchers in information theory and communication. The book is rounded off with an index and a bibliography of publications by James Massey.

Software organizations in South Asia have particular organizational cultures and hierarchies, where teamwork and creativity are essential. Investigating research methodologies and collected data from team leaders across these industries, Team Work Quality subjects them to statistical analysis in order to infer how team work quality contributes towards the enhancement of creativity with respect to software organizations. Team Work Quality, a very recent term being widely applied in software organizations across the world now, has been measured in this book using Weimar's model of Team Work Quality. The relationship of five team characteristics namely, team size, team age, team ethnicity, team role and tenure of the team leader, on the relationship between 'Team Work Quality' and 'Creativity is also explored in this book. Strategies are also offered to software organizations for improving their levels of organizational creativity, through enhancement of Team Work Quality thereby helping its readers in creating a better work environment.

The workplace is changing radically, yet the building designs and environmental systems for conventional offices fail to support the more fluid use of space and time practised by these new kinds of office work. Prepared by the team who wrote The Responsible Workplace in 1992, this book is based on a major research project undertaken by DEGW and the BRE. It identifies the key organizational changes, patterns of work, work settings and types of space layouts and it will help specifiers and users of environmental systems understand what products will be suitable for innovative ways of office working.

eBook available with sample pages: 0203223101

What is resilience?Resilience is the ability to cope with setbacks and find solutions to problems. It is the ability to bounce back from adversity and hardships, learn from experiences and move on. Being resilient means having the strength and conviction to confront life's challenges and adapt positively to difficult circumstances. A 2020 Gartner survey revealed that 74% of CFOs and finance leaders planned to keep their previously on-site workforce working remotely post COVID-19. Even before the pandemic, the work environment had become one of constant change. People could no longer expect job stability, working time had become increasingly fluid and sophistication of technology meant that businesses were no longer limited to specific geographical locations to manage their workforce. The impact of the COVID-19 pandemic, from the uncertainty and stress it created to the realisation that the world of work will need to change to deal with economic uncertainties and modified ways of working, means that resilience is now more important than ever. Why is resilience important?We need to build our resilience to cope effectively with ambiguity and change, and to bounce back in the face of adversity. This is particularly important if we manage and lead others at work. Well-being in the Workplace - A guide to resilience for individuals and teams is aimed at managers who need to build resilience in both themselves and their team and improve their own and others' well-being. Remote working makes it even harder for managers to identify if team members are struggling, and employees may lack the support network to help them cope with stress in their work and home environments. Recognise the warning signs and take positive actionA practical guide, this book will equip managers with the skills and confidence to effectively build their own and others' resilience and support their team's well-being. It covers: An introduction to what resilience is and why we need it; The challenges for managers of building resilience in themselves and others; How to assess your own levels of resilience; Tips for physical, emotional, mental and social well-being; How to build resilience in team members; and The benefits of building resilience and how to make habits stick. Managers, team leaders, those in HR roles, and employees looking to adapt to new ways of working will find this book invaluable. Understand the benefits of building resilience and how you can support your team's well-being - buy this book today!

A complete guide for turning a relocation plan into a reality
The Office Relocation Sourcebook provides relocation teams, at firms of all sizes, with the background information and practical guidance they need to pull off a relocation project cost-effectively and with a minimum of disruption to the employees being moved. Written by the head of the Human Factors Group at Exxon Biomedical Sciences, Inc., this valuable resource:
* Arms you with all the forms, checklists, surveys, and summaries guaranteed to make any office relocation project as painless and cost-efficient as possible
* Guides you step by step through the entire relocation process, from the initial planning stages to post-project evaluation
* Covers both the nuts-and-bolts issues and crucial human factors side of the relocation equation
* Features a computer disk packed with valuable relocation tools, including a comprehensive relocation template

Take the sting out of your next relocation project with The Office Relocation Sourcebook.
Office relocation is one of the most challenging aspects of a facility professional's job. This challenge and the thrill of meeting it are even greater for members of the relocation team who have had little or no prior relocation experience. To begin with, there are the thousand and one logistical details that go into the designing, planning, and implementation of a relocation project. Then, there is the seemingly impossible task of keeping affected employees happy and supplied with everything they need to perform their jobs--without running into massive cost overruns.
The Office Relocation Sourcebook takes the sting out of relocation. Written by an author with twenty-five years' experience in facility management and human factors design, this valuable resource provides all the background information and practical guidance needed to pull off a cost-effective relocation project with a minimum of disruption. These methods and techniques are appropriate for firms of any size, regardless of the number of employees being relocated.
Writing in a warm, conversational style, peppered with handy checklists, summaries, and survey tools, Dennis Attwood guides you step by step through the entire relocation process, from the initial planning stages to post-project evaluation. He provides coverage of nuts-and-bolts issues through the human factors side of the relocation equation. For instance, Attwood explores workers' reasons for resisting relocation and describes innovative communication techniques that can substantially reduce employee resistance and the common adverse side effects of disrupting the workplace. In his discussion of work system planning, he compares traditional design arrangements, such as the neighborhood and team concepts, with alternative workplace strategies, including reuse of existing office space, and the office outside of the company.
The enclosed disk supplies a variety of useful tools and, in addition to the forms and checklists found in the book, arms you with a valuable relocation template.
Make your next office relocation project a success with The Office Relocation Sourcebook.

ISO 50001 - A strategic guide to establishing an energy management system provides a practical but strategic overview for leadership teams of what an EnMS (energy management system) is and how implementing one can bring added value to an organisation.

Business as usual’ is not a sustainable strategy in the 21st-century workplace. Organisations have to adapt in order to thrive in the contexts of a transforming South Africa and increasing exposure to the global economy.

South African and African organisations need interventions based on international knowledge and best practices but supplemented with African research and application. In Fundamentals of Organisation Development and Change Management, the authors have combined their extensive local and international experience in the practice of organisation development and change management to present the student, manager and science practitioner with the fundamentals they need to facilitate change initiatives.

Key Features/ Benefits:

• Approaches to organisation development and change management
• The differences between organisation development and change management classic organisation development models and theories, combined with latest developments in the field
• A practical, structured approach to change managementcase studies in the South African context enriched learning activities throughout the text with added reflective questions, multiple choice questions and case studies at the end of each chapter.

The book covers the core concepts of organisation development with a good balance between theory and application, and is accessible to the novice student, manager and science practitioner of OD. Although the practice of organisation development is growing rapidly in South Africa and neighbouring countries, the lack of academic books on the subject for undergraduate students to serve as a foundation in this field poses a challenge. The aim of this book is to address this gap.

Written by a former Times Creme PA of the Year, this new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Administrative personnel in today's workplace hold an immense influence, not only on their bosses' performance, but also on the running of the whole organisation. This bestselling book is the only resource needed to excel in one's role as an assistant, outshine bosses' expectations and go up the ladder. Placing special emphasis on career development and learning, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, The Definitive Personal Assistant and Secretarial Handbook includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter on how to use neuroscience tools to coach yourself through your weaknesses and primed behavioural traits, it also contains even more practical help with minute taking, telephone and mobile communication etiquette and presentation skills. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide can help you keep your finger on the pulse and maintain your professional image. Free downloadable online resources that include minute-taking templates and a comprehensive management checklist.

In this book, Dr Sunny Stout-Rostron examines real-world experience and the contemporary literature on group and team coaching. She analyses how team coaching can guide coaches to help leaders and teams flourish in complex, culturally diverse organisations. As well as presenting a variety of team coaching models she also presents her own model, High-Performance Relationship Coaching, the result of many years of working with global corporate teams.

Dr Stout-Rostron illuminates how team coaches can help teams to learn from and interpret their own experiences, and to understand the complexity of the environment in which they work. Her team coaching model is explored over eight chapters, beginning with the role of the business team coach and leadership coaching processes. She evaluates how to work in the Fourth Industrial Revolution and how to shift culture through transformative leadership coaching, explains the depth of relationship systems coaching, and explores how to apply a variety of methods including Ubuntu coaching.

The book encourages team coaches to develop deep self-awareness, team awareness, cultural diversity awareness and wider systemic and relationship awareness. Filled with practical stories and examples, it describes how to work successfully with these models in the real world.

Transformational Coaching To Lead Culturally Diverse Teams is a key guide for coaches in practice and in training, HR and L&D professionals and executives in a coaching role. This is essential reading for all team coaches.