Email replies that show up a week later. Video chats full of ‘oops sorry no you go’ and ‘can you hear me?!’ Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?

Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible – or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.

Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges—from large conferences and video meetings to daily emails, texts, IMs, and conference calls—and offers insights and solutions to build trust and clarity to anyone in our ever changing world.

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With one in five workers reported as having felt under extreme pressure at work, stress Is overtaking the common cold as the biggest cause of absence from work.
Cases such as "Walker v Northumberland County Council [1995]" have put stress firmly on the workplace agenda. The HSE has established stress in the workplace as a health and safety issue that needs to be recognised and managed through the use of risk assessment. Management in all organisations is now under pressure to put preventative measures in placed and to establish effective management techniques in order to tackle work-related stress.
Tolley's Managing Stress in the Workplace is a practical handbook that guides the manager through their responsibilities in this difficult area. It provides clear guidelines on stress management and prevention techniques and contains useful checklists, best practice recommendations, and case studies throughout, as well as HSE guidance.
Tolley's Managing Stress in the Workplace addresses the key issues that organisations face today, including:
* The nature of stress and its relationship to pressure
* The legal and cost implications on the organisation
* Identifying the current causes and effects
* Bullying and violence at work
* Post-traumatic stress after a critical incident
* Stress and personal health issues
* Individual stress management strategies
* Developing and maintaining a robust organisation
Being better able to effectively handle work-related stress makes for a healthier workforce, lower absenteeism, increased performance and lower staff turnover -all of which means that having the right systems in place could save your organisation substantial costs.
Tolley's Managing Stress in the Workplace is a reference manual for managers, health and safety, personnel and occupational health advisors.
* Provides clear guidelines on stress management and prevention techniques
* Contains useful checklists, best practice recommendations, and case studies throughout, as well as HSE guidance
* Shows how to establish effective management techniques in order to tackle work-related stress

Business as usual’ is not a sustainable strategy in the 21st-century workplace. Organisations have to adapt in order to thrive in the contexts of a transforming South Africa and increasing exposure to the global economy.

South African and African organisations need interventions based on international knowledge and best practices but supplemented with African research and application. In Fundamentals of Organisation Development and Change Management, the authors have combined their extensive local and international experience in the practice of organisation development and change management to present the student, manager and science practitioner with the fundamentals they need to facilitate change initiatives.

Key Features/ Benefits:

• Approaches to organisation development and change management
• The differences between organisation development and change management classic organisation development models and theories, combined with latest developments in the field
• A practical, structured approach to change managementcase studies in the South African context enriched learning activities throughout the text with added reflective questions, multiple choice questions and case studies at the end of each chapter.

The book covers the core concepts of organisation development with a good balance between theory and application, and is accessible to the novice student, manager and science practitioner of OD. Although the practice of organisation development is growing rapidly in South Africa and neighbouring countries, the lack of academic books on the subject for undergraduate students to serve as a foundation in this field poses a challenge. The aim of this book is to address this gap.

People who discuss digital transformation often focus on new technology with a presumption that the working population will embrace it enthusiastically. But human beings are still instinctively dominated by fear, a single complicating reflex which will always be the default response. Workplace fear comes in many forms, including the fear of change, the fear of looking stupid, and the fear of working relationships, and in all cases these fears have deep roots that extend far below having to learn a new technology. It's about the fear of losing a job, a livelihood, and an identity. The results of such fear can have enormous repercussions on an organization, including increased vulnerability to ransomware and cyberattack, increased employee turnover, loss of competitiveness, loss of market share, resistance, sabotage, discrimination, and litigation. Steve Prentice is an expert in the relationship between people, technology, and change. This book will demonstrate to managers and employees alike the various types of fear that can occur in the workplace in the context of digital transformation, how these fears can impact productivity, team dynamics, and corporate health, and most importantly, how to overcome them. Using case studies of digital transformation successes and failures, Steve describes: How fear grows in the body and mind How fear radiates and spreads through groups and teams How fear interacts with technology, change, and digital transformation How ignoring or suppressing fear leads to tangible risks to an organization's future How to address and manage fear individually and as a group How the demands of modern employees have changed How managers can prepare themselves for the new normal Who This Book Is For Managers who wish to look under the hood and understand how people respond to the changes in their immediate world, and why most of those responses are negative. It will also be an uplifting read for individual employees who seek to understand why they, or their colleagues or managers, generally respond negatively to changes, or who struggle with conflict and relationships in the workplace and how to create an action plan to improve the situation.

Contemporary HRM Issues in the 21st Century is an illuminating textbook for postgraduate students and active managers wanting to develop their understanding of issues and challenges emerging in the 21st century workplace from a HRM perspective. This edited collection, with contributions from experts in the field of HR policy development, is split into four sections. Section One explores the contemporary workforce and critical elements of managing HRM in a knowledge-based economy. Section Two focuses on psychological concerns for the individual at work, career management and emotional labour to better understand how to manage an increasingly diverse workforce. Section Three looks at managing HR issues in the workplace, such as crisis management, mental health and violence in the workplace. The final section of this book looks at current and emerging debates surrounding HRM, including: sustainable HRM; cyber-vetting; biological monitoring and surveillance; codes and conduct; job-design in the age of technology; and, Artificial Intelligence (AI). All of these are vital and often contentious areas within HRM policy-making and practice. This book sets out these debates and issues to engage both students and managers working in the fields of Global HRM and Human Resource policy-making.

A game-changing book about the revolutionary potential of working from home, by two experts who work - and live - together. Out of Office is a book for every office worker - from employees to managers - navigating the return to the office since the outbreak of COVID-19. The lockdowns of 2020-21 have shown us a new path forward, one that doesn't involve hellish daily commutes and set schedules that no longer make sense. But how can we realise that future in a way that benefits workers and companies alike? Using groundbreaking reporting and interviews with workers and managers around the world, Charlie Warzel and Anne Helen Petersen illuminate the key values that should be driving this conversation: trust, fairness, flexibility, inclusive workplaces, equity, and work-life balance. Above all, they argue that companies need to listen to their employees - and that this will promote, rather than impede, productivity and profitability. Out of Office is about so much more than Zoom meetings and hybrid schedules: it aims to reshape our entire relationship to the office.

The first edition of this book won a Shingo Prize for Excellence in Manufacturing Research, and now, following in the tradition of its bestselling predecessor, The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition details a robust step-by-step approach for implementing Lean initiatives in the service industry and office environments. A must-read for those looking to maximize the value they provide their customers, this new edition describes how to better align value stream improvements to strategic needs. In addition, it engages the entire organization in experimentation and connects a new management system with tiered visuals in support of leader standard work. This updated edition of a Shingo Prize Winner : Features new critical steps in planning and preparing for VSM events Includes new content and examples from the service industry, including healthcare Provides a new examination of future state mapping Details methods for engaging an entire organization in continuous improvement by focusing on socialization Discusses the use of experiments to "learn your way" to a future state Provides examples of tiered visual management and demonstrates the principles of a lean management system Providing improved ways to involve your organization in transformation and to sustain your efforts, the book expands beyond the "tools focus" to challenge your organization to think and act differently in order to change the culture of your organization as you become more effective and efficient. This book details proven methods for aligning the organization for transformation, creating future state visions of improved effectiveness and efficiency, and engaging all levels of the organization in the transformation. After reading it, you will be better prepared to transform your organization to one that not only sustains improvement gains but is more adaptable to shifts in market and customer needs.

Shedding new light on the human side of big data through the lenses of emotional and social intelligence competencies, this book advances the understanding of the requirements of the different professions that deal with big data. It also illustrates the empirical evidence collected through the application of the competency-based methodology to a sample of data scientists and data analysts, the two most in-demand big data jobs in the labor market. The book provides recommendations for the higher education system to offer better designed curricula for entry-level big data professions. It also offers managerial insights in describing how organizations and specifically HR practitioners can benefit from the competency-based approach to overcome the skill shortage that characterizes the demand for big data professional roles and to increase the effectiveness of the selection and recruiting processes.

This book provides senior managers, project- and program managers, team coaches and team leaders with thought and management tools for potentiating self-organization and creating collaborative intelligence in teams. Adapted and expanded from the 2018 Dynamic Collaboration: Strengthening Self-Organization and Collaborative Intelligence in Teams, the book aids readers in establishing team structures optimal for shared leadership, based on the longitudinal adult development of contributors, especially as team members. Drawing from theoretical and empirical research on social-emotional and cognitive development since 1975, the authors create a provocative paradigm of forming, managing, evaluating and linking teams into networks. They introduce an empirically validated team typology and workspace analysis of dialogue spaces called 'We-Spaces'. Featuring real world examples and cases of teams that have become self-organizing, this book is a valuable resource for upper and middle level managers, CEOs, Board of Directors as well as consultants, researchers and academics in human resource management, adult development, team building, leadership and organizational management.

Want to get those difficult colleagues off your back and restore your sanity? NYU psychology professor Tessa West shows you how. Have you ever watched a colleague charm the pants off management while showing a competitive, Machiavellian side to the lower ranks? They don't hesitate to throw peers under the bus, but their boss is oblivious to their bad behaviour. What about a constantly interrupting colleague? Or an over-bearing manager? While these jerks stress us out in small ways throughout the day, they aren't technically breaking any rules, so we're expected just to put up with them. ...Until now. Tessa West has already helped thousands of people resolve their most pressing workplace issues. And here she draws on a decade of original research to profile classic workplace archetypes, including the Gaslighter, the Bulldozer, the Credit-Stealer, the Neglecter, and the Micromanager, giving advice to anyone who's ever hidden in the bathroom to cry at work. She digs deep into the inner workings of each bad apple, exploring their motivations and insecurities, and offers clever strategies for stopping each type of jerk in their tracks. Know a Jerk at Work? This proactive approach reveals the single, most effective way to achieve emotional wellbeing at work.

The workplace has become a hotbed of social toxicity - from the #MeToo movement to WeWork, it's clear that abusive bosses and entrenched cultures of discrimination have become more prevalent than ever. Such behaviour is not only simply wrong and damaging to its victims - it also results in reduced productivity, higher employee turnover, and can often leave a stain upon the wider reputation of an organization. In Toxic, Clive Lewis draws upon his decades of experience in HR and mediation to distill the problems and underlying causes of toxic workplaces before tackling the issue head-on. He draws upon first-hand case studies from an eclectic array of workplaces (from corporate offices to hospitals) to demonstrate how toxicity can be both prevented and resolved. This is a practical guide for business leaders and HR professionals looking to preserve a peaceful workplace, while also providing tips for employees looking to remain productive and focused when working with troublesome colleagues in difficult environments.

Solving the Strategy Delusion matters to anyone interested in realising strategy in the 21st century. The book challenges conventional and 'delusional' approaches to strategy. It offers different ways of seeing, thinking, planning, acting, and mobilising when it comes to making strategy happen in a world of volatility and complexity.

In a difficult economic climate it is more important than ever to manage bad behaviour in the workplace and minimize the damage negative and destructive employees can have on an organization. This book looks at the problems companies can face but also shows how to resolve these issues and work towards a positive outcome.

What makes an engaging presentation or a useful meeting? How can companies motivate and inspire people to do their best at work? Who are the most effective leaders? Bestselling author and scientist Dr John Medina uses peer-reviewed research to answer the most important questions about the workplace today, providing answers that will help you get ahead. The author of international bestseller Brain Rules, Medina here turns his expertise to the professional world, guiding the reader through what brain science and evolutionary biology have to say on topics ranging from office space and work-life balance to power dynamics and work interactions. He examines why taking breaks in nature during the workday improves productivity; how planning a meeting beforehand makes it more effective; why open plan isn't a good office plan; how a more diverse team is a better team; why allowing for failure is vital to a company's success; and much more. Breaking down the science to practical applications that every reader can understand and benefit from, Brain Rules for Work is the essential guide to modern office life.

The way we work is changing in the Internet age. The new majority of the workforce, women, Generation Y, the over-50s, as well as growing numbers of men share a need for greater control and choice about where, how and when they work. This is a guide to the skills you will need and the challenges you will face in the 21st century world of work.

Equal opportunity in the workplace is thought to be the direct legacy of the civil rights and feminist movements and the landmark Civil Rights Act of 1964. Yet, as Frank Dobbin demonstrates, corporate personnel experts--not Congress or the courts--were the ones who determined what equal opportunity meant in practice, designing changes in how employers hire, promote, and fire workers, and ultimately defining what discrimination is, and is not, in the American imagination.

Dobbin shows how Congress and the courts merely endorsed programs devised by corporate personnel. He traces how the first measures were adopted by military contractors worried that the Kennedy administration would cancel their contracts if they didn't take "affirmative action" to end discrimination. These measures built on existing personnel programs, many designed to prevent bias against unionists. Dobbin follows the changes in the law as personnel experts invented one wave after another of equal opportunity programs. He examines how corporate personnel formalized hiring and promotion practices in the 1970s to eradicate bias by managers; how in the 1980s they answered Ronald Reagan's threat to end affirmative action by recasting their efforts as diversity-management programs; and how the growing presence of women in the newly named human resources profession has contributed to a focus on sexual harassment and work/life issues.

"Inventing Equal Opportunity" reveals how the personnel profession devised--and ultimately transformed--our understanding of discrimination.

This wide-ranging volume brings together the commissioned papers that are the basis of James O'Toole and Edward E. Lawler's "The New American Workplace," their follow-up to the groundbreaking 1973 "Work in America" report. Here leading scholars in the fields of business, management, and human resources offer new research and insightful analyses of existing studies, providing a definitive assessment of the state of the workplace today. Covering wage trends, worker health, education and the workforce, the effects of outsourcing, careers, human resources management, and a variety of other vital issues, this illuminating collection will prove indispensable for scholars, professionals, and policymakers.

Increased longevity and better health are changing the nature of family life. In the context of changes in the world of work, increased divorce and a declining welfare state, multi-generation or 'beanpole families' are a potential resource for family support. Focusing on four-generation families and the two central careers of the life course - employment and care - Working and Caring Over the Twentieth Century explores this question. Based upon new research that employed biographical methods, it maps in detail from 1910 to the late 1990s the lives of men and women as great-grandparents, grandparents and parents. The book provides unique insights into processes of change and continuity in family lives and the ways in which different generations of men and women make sense of their lives.

The Benefits and uses of a Meeting Planner for Professionals The lifestyles of working individuals is something that can be difficult for the toughest working horses to get used to. The demands of an office job can sometimes take a toll on the most disciplined individuals if they do not plan accordingly. A meeting planner is a tool that working professionals should utilize to keep themselves aware of any scheduled appointments coming up, any assignments that are due, or any errands they may need to tend to. A meeting planner is a tool that can be very beneficial to the brand new intern of a company, or even the CEO.