Seit der Veroeffentlichung der DIN EN 15221 in den Jahren 2007 - 2011 hat sich das Verstandnis des Facility Management im europaischen Kontext konkretisiert. Die Fokussierung auf die Durchfuhrung und Optimierung der unterstutzenden Prozesse einer Organisation hat auch die Differenzierung zwischen Managementaspekten und operativen Leistungen verdeutlicht. Operative Dienstleistungen fur die Nutzer und Eigentumer von Immobilien werden als Facility Services definiert. Das vorliegende Buch widmet sich den Facility Services sowohl in wissenschaftlicher Auseinandersetzung als auch der praktische Umsetzung. Es will ein Ratgeber fur den Gebrauch in Lehre und beruflichem Alltag der Facility Manager sein.

The ultimate guide to electronic records management, featuring a collaboration of expert practitioners including over 400 cited references documenting today's global trends, standards, and best practices

Nearly all business records created today are electronic, and are increasing in number at breathtaking rates, yet most organizations do not have the policies and technologies in place to effectively organize, search, protect, preserve, and produce these records. Authored by an internationally recognized expert on e-records in collaboration with leading subject matter experts worldwide, this authoritative text addresses the widest range of in-depth e-records topics available in a single volume.

Using guidance from information governance (IG) principles, the book covers methods and best practices for everything from new e-records inventorying techniques and retention schedule development, to taxonomy design, business process improvement, managing vital records, and long term digital preservation. It goes further to include international standards and metadata considerations and then on to proven project planning, system procurement, and implementation methodologies. "Managing Electronic Records" is filled with current, critical information on e-records management methods, emerging best practices, and key technologies.Thoroughly introduces the fundamentals of electronic records managementExplains the use of ARMA's Generally Accepted Recordkeeping Principles (GARP(R))Distills e-records best practices for email, social media, and cloud computingReveals the latest techniques for e-records inventorying and retention schedulingCovers MS SharePoint governance planning for e-records including policy guidelinesDemonstrates how to optimally apply business process improvement techniquesMakes clear how to implement e-document security strategies and technologiesFully presents and discusses long term digital preservation strategies and standards

Managing e-records is a critical area, especially for those organizations faced with increasing regulatory compliance requirements, greater litigation demands, and tightened internal governance. Timely and relevant, "Managing Electronic Records" reveals step-by-step guidance for organizing, managing, protecting, and preserving electronic records.

Emotions are prevalent in the library workplace leading to many questions and areas of analysis worth exploring. For example, what tools for developing emotional intelligence are used effectively in library workplaces? How can emotional labor be managed to minimize the negative effects of emotion work? How can library employees express authentic emotions while still adhering to service expectations? How does dispositional affect how one experiences emotions - influence relationships in the workplace? What role does emotion play in effective as well as ideal library leadership and management? In this volume, we consider how emotions or related concepts such as affect, mood, or discrete feelings intersect with library administration. Offering eleven chapters ranging through inward reflection to outward practice, fourteen authors explore how theory has been applied in the study of emotion in the library workplace and provide a look at future trends in the area. Library managers will take away increased knowledge about how the library workplace can and should operate with consideration toward emotion, and will glean ideas for implementation with their own staff and services.

KAnnen Sie sich auch Formeln so schlecht merken? Das ist mit diesem handlichen Nachschlagewerk auch gar nicht mehr nAtig! Der Autor des Bestsellers "BWL fA1/4r Dummies" Tobias Amely hat fA1/4r Sie die wichtigsten BWL-Formeln zusammengestellt. Zu jeder Formel finden Sie auch gleich ein anschauliches Beispiel, wie sie eingesetzt wird und eine ErklArung, wofA1/4r man sie eigentlich braucht. "BWL-Formeln fA1/4r Dummies" ist also viel mehr als eine reine Auflistung von Formeln.

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With one in five workers reported as having felt under extreme pressure at work, stress Is overtaking the common cold as the biggest cause of absence from work.
Cases such as "Walker v Northumberland County Council [1995]" have put stress firmly on the workplace agenda. The HSE has established stress in the workplace as a health and safety issue that needs to be recognised and managed through the use of risk assessment. Management in all organisations is now under pressure to put preventative measures in placed and to establish effective management techniques in order to tackle work-related stress.
Tolley's Managing Stress in the Workplace is a practical handbook that guides the manager through their responsibilities in this difficult area. It provides clear guidelines on stress management and prevention techniques and contains useful checklists, best practice recommendations, and case studies throughout, as well as HSE guidance.
Tolley's Managing Stress in the Workplace addresses the key issues that organisations face today, including:
* The nature of stress and its relationship to pressure
* The legal and cost implications on the organisation
* Identifying the current causes and effects
* Bullying and violence at work
* Post-traumatic stress after a critical incident
* Stress and personal health issues
* Individual stress management strategies
* Developing and maintaining a robust organisation
Being better able to effectively handle work-related stress makes for a healthier workforce, lower absenteeism, increased performance and lower staff turnover -all of which means that having the right systems in place could save your organisation substantial costs.
Tolley's Managing Stress in the Workplace is a reference manual for managers, health and safety, personnel and occupational health advisors.
* Provides clear guidelines on stress management and prevention techniques
* Contains useful checklists, best practice recommendations, and case studies throughout, as well as HSE guidance
* Shows how to establish effective management techniques in order to tackle work-related stress

A complete guide for turning a relocation plan into a reality
The Office Relocation Sourcebook provides relocation teams, at firms of all sizes, with the background information and practical guidance they need to pull off a relocation project cost-effectively and with a minimum of disruption to the employees being moved. Written by the head of the Human Factors Group at Exxon Biomedical Sciences, Inc., this valuable resource:
* Arms you with all the forms, checklists, surveys, and summaries guaranteed to make any office relocation project as painless and cost-efficient as possible
* Guides you step by step through the entire relocation process, from the initial planning stages to post-project evaluation
* Covers both the nuts-and-bolts issues and crucial human factors side of the relocation equation
* Features a computer disk packed with valuable relocation tools, including a comprehensive relocation template

Take the sting out of your next relocation project with The Office Relocation Sourcebook.
Office relocation is one of the most challenging aspects of a facility professional's job. This challenge and the thrill of meeting it are even greater for members of the relocation team who have had little or no prior relocation experience. To begin with, there are the thousand and one logistical details that go into the designing, planning, and implementation of a relocation project. Then, there is the seemingly impossible task of keeping affected employees happy and supplied with everything they need to perform their jobs--without running into massive cost overruns.
The Office Relocation Sourcebook takes the sting out of relocation. Written by an author with twenty-five years' experience in facility management and human factors design, this valuable resource provides all the background information and practical guidance needed to pull off a cost-effective relocation project with a minimum of disruption. These methods and techniques are appropriate for firms of any size, regardless of the number of employees being relocated.
Writing in a warm, conversational style, peppered with handy checklists, summaries, and survey tools, Dennis Attwood guides you step by step through the entire relocation process, from the initial planning stages to post-project evaluation. He provides coverage of nuts-and-bolts issues through the human factors side of the relocation equation. For instance, Attwood explores workers' reasons for resisting relocation and describes innovative communication techniques that can substantially reduce employee resistance and the common adverse side effects of disrupting the workplace. In his discussion of work system planning, he compares traditional design arrangements, such as the neighborhood and team concepts, with alternative workplace strategies, including reuse of existing office space, and the office outside of the company.
The enclosed disk supplies a variety of useful tools and, in addition to the forms and checklists found in the book, arms you with a valuable relocation template.
Make your next office relocation project a success with The Office Relocation Sourcebook.

Being a hard working leader is hardwired into your personality. But is working hard working for you? Do you often hear that you work too hard? Do you rarely have an out of office message on your email? The author, a true hard worker herself and an experienced corporate coach, breaks down taboos about working hard and identifies four main achievement types. She offers tests, schemes and checklists which will enable you to discover which type you are and get an insight into your behaviour at work that will enable you to reach the top and stay there.

Solving the Strategy Delusion matters to anyone interested in realising strategy in the 21st century. The book challenges conventional and 'delusional' approaches to strategy. It offers different ways of seeing, thinking, planning, acting, and mobilising when it comes to making strategy happen in a world of volatility and complexity.

Fundamentals of office management is aimed specifically at students studying office management and business administration at higher education institutions, as well as employees in an office environment. The topics covered have been identified by researching the tasks and responsibilities of office professionals in different organisations in South Africa.

Contemporary HRM Issues in the 21st Century is an illuminating textbook for postgraduate students and active managers wanting to develop their understanding of issues and challenges emerging in the 21st century workplace from a HRM perspective. This edited collection, with contributions from experts in the field of HR policy development, is split into four sections. Section One explores the contemporary workforce and critical elements of managing HRM in a knowledge-based economy. Section Two focuses on psychological concerns for the individual at work, career management and emotional labour to better understand how to manage an increasingly diverse workforce. Section Three looks at managing HR issues in the workplace, such as crisis management, mental health and violence in the workplace. The final section of this book looks at current and emerging debates surrounding HRM, including: sustainable HRM; cyber-vetting; biological monitoring and surveillance; codes and conduct; job-design in the age of technology; and, Artificial Intelligence (AI). All of these are vital and often contentious areas within HRM policy-making and practice. This book sets out these debates and issues to engage both students and managers working in the fields of Global HRM and Human Resource policy-making.

This practical resource gives elementary and secondary school administrators a comprehensive, ready-to-use staff development activities program that integrates in-service training, supervision, and evaluation. The program encourages professional growth through self-assessment and includes over 120 reproducible forms, charts, models and other aids that can be used "as is" in developmental activities.

For easy use, all materials are organized into nine sections and printed in a big 8-1/4" x 11" spiral-bound format that folds flat for photocopying of any form or chart as many times as needed. Here's a brief overview of the topics and activities you'll find in each section.

Professional growth in schools: Looking at the big picture-- Section 1 describes the functional relationship among in-service training, supervision, and evaluation and shows how an integrated approach provides the follow-up experiences teachers need to learn and grow. The section focuses on need assessment and includes the activity "Helping Hands," which examines various ways of acquiring new knowledge.

In service training: What is it and what it can be-- Section 2 presents in-service training as one of the three important links in overall development through activities such as "Sharing your strengths&Culture; ...Culture" "and climate inventory..." and "Values and student behavior: a needs assessment,"

Extending current concepts of in-service training-- In Section 3, you'll find an introduction to in-service activities for new teachers plus five reproducible It's your Call case studies in which teachers play a role and choose from multiple responses. Other reproducibles include" Portfolios,.".."Teacherjournals,.".and "Professional growth relationships,"

Supervision: Past and Present-- Section 4 focuses on supervision as a teacher responsibility, rather that a duty exclusive to administrators and includes" Standards of teacher performance," a reproducible that identifies 75 essential and extended standards in the areas of instruction, student relationships, and all-school responsibilities. These provide targets for teachers as well as evaluate measures for administrators.

The what how of supervision-- Section 5 is packed with intriguing activities that emphasize important aspects of effective supervision, such as "Mirrors,."."Red Pencils...Self-Analysis...Student Feedback...Collegial observation..."and others.

The process of effective supervision-- Section 6 explores other, less traditional ways teachers can receive "mirrors" of their performance in order to evaluate their own effectiveness, such as "A quick in-service: questioning techniques "and "A video Experience: A Mirror of classroom performance,"

Teacher evaluation: Past and present-- Section 7 links evaluation to supervision and in-service training through activities and reproducibles like "Teacher-directed evaluation...Feedback..."and "Role playing episode."

The Processes of effective evaluation-- Section 8 focuses on the integration of supervision with evaluation and includes reproducible aids such as "Annual Review..."
"Interviewing for Tenure...Fundamental Skills..."and "Dismissal checklist.

"Assuring the linkages among in-service training, supervision, and evaluation-- The last section of this resource reviews the three-pronged approach to professional development and examines "Who does what andwhen,"

Plus you'll find a reproducible 4-page "Observational Booklet" at the end of Unit. This is designed to help teachers gather information about their classroom performance and to promote teacher self-reflection and self-evaluation.

In short, Administrator's Staff Development Activities Kit gives you the basis for implementing an ongoing staff-development program that is embraced by teachers and administrators alike as a self-renewing process of professional growth activities.

People who discuss digital transformation often focus on new technology with a presumption that the working population will embrace it enthusiastically. But human beings are still instinctively dominated by fear, a single complicating reflex which will always be the default response. Workplace fear comes in many forms, including the fear of change, the fear of looking stupid, and the fear of working relationships, and in all cases these fears have deep roots that extend far below having to learn a new technology. It's about the fear of losing a job, a livelihood, and an identity. The results of such fear can have enormous repercussions on an organization, including increased vulnerability to ransomware and cyberattack, increased employee turnover, loss of competitiveness, loss of market share, resistance, sabotage, discrimination, and litigation. Steve Prentice is an expert in the relationship between people, technology, and change. This book will demonstrate to managers and employees alike the various types of fear that can occur in the workplace in the context of digital transformation, how these fears can impact productivity, team dynamics, and corporate health, and most importantly, how to overcome them. Using case studies of digital transformation successes and failures, Steve describes: How fear grows in the body and mind How fear radiates and spreads through groups and teams How fear interacts with technology, change, and digital transformation How ignoring or suppressing fear leads to tangible risks to an organization's future How to address and manage fear individually and as a group How the demands of modern employees have changed How managers can prepare themselves for the new normal Who This Book Is For Managers who wish to look under the hood and understand how people respond to the changes in their immediate world, and why most of those responses are negative. It will also be an uplifting read for individual employees who seek to understand why they, or their colleagues or managers, generally respond negatively to changes, or who struggle with conflict and relationships in the workplace and how to create an action plan to improve the situation.

This volume of Advanced Series in Management offers cutting-edge research from Human Resource Management professionals and academics, which engages with the potential opportunities and challenges of digitization in the workplace. Contributors introduce fresh evidence and innovative ideas on the changing work environment, to help business leaders' shift to the digital mind-set. The book suggests new ways of managing, organizing, and leading a positive social change towards a human-centered organization. For example, a collaboration between HRM and IT, adoption of design thinking, using integrated analytics, and developing new competences. The book explores this new world for HRM, developing critical insights about three main issues: HRM's new role in the 4.0 era New job and organization design for the smart economy New HRM tools and practices for digital organizations. HRM 4.0 For Human-Centered Organizations provides both researchers and professionals working in Human Resources Management, Organization Design and Organizational Behaviour with practical guidelines to turn the challenging scenario of Industry 4.0 into a successful transformation for the HRM domain.

Insider Threat: Detection, Mitigation, Deterrence and Prevention presents a set of solutions to address the increase in cases of insider threat. This includes espionage, embezzlement, sabotage, fraud, intellectual property theft, and research and development theft from current or former employees. This book outlines a step-by-step path for developing an insider threat program within any organization, focusing on management and employee engagement, as well as ethical, legal, and privacy concerns. In addition, it includes tactics on how to collect, correlate, and visualize potential risk indicators into a seamless system for protecting an organization's critical assets from malicious, complacent, and ignorant insiders. Insider Threat presents robust mitigation strategies that will interrupt the forward motion of a potential insider who intends to do harm to a company or its employees, as well as an understanding of supply chain risk and cyber security, as they relate to insider threat.

Shedding new light on the human side of big data through the lenses of emotional and social intelligence competencies, this book advances the understanding of the requirements of the different professions that deal with big data. It also illustrates the empirical evidence collected through the application of the competency-based methodology to a sample of data scientists and data analysts, the two most in-demand big data jobs in the labor market. The book provides recommendations for the higher education system to offer better designed curricula for entry-level big data professions. It also offers managerial insights in describing how organizations and specifically HR practitioners can benefit from the competency-based approach to overcome the skill shortage that characterizes the demand for big data professional roles and to increase the effectiveness of the selection and recruiting processes.

This book provides senior managers, project- and program managers, team coaches and team leaders with thought and management tools for potentiating self-organization and creating collaborative intelligence in teams. Adapted and expanded from the 2018 Dynamic Collaboration: Strengthening Self-Organization and Collaborative Intelligence in Teams, the book aids readers in establishing team structures optimal for shared leadership, based on the longitudinal adult development of contributors, especially as team members. Drawing from theoretical and empirical research on social-emotional and cognitive development since 1975, the authors create a provocative paradigm of forming, managing, evaluating and linking teams into networks. They introduce an empirically validated team typology and workspace analysis of dialogue spaces called 'We-Spaces'. Featuring real world examples and cases of teams that have become self-organizing, this book is a valuable resource for upper and middle level managers, CEOs, Board of Directors as well as consultants, researchers and academics in human resource management, adult development, team building, leadership and organizational management.

The indispensable guide to detecting and solving financial crime in the office

Low-level financial crimes are a fact of life in the modern workplace. Individually these crimes are rarely significant enough to warrant the hiring of professional investigators, but if left unchecked, small crimes add up to big losses. In companies without dedicated fraud investigators, detecting and solving low-level crimes generally falls to managers and internal auditors. Financial Crime Investigation and Control offers tips, tools, and techniques to help professionals who lack investigative experience stem the tide of small financial crimes before it becomes a tsunami.

Inside you’ll find expert guidance on investigating and uncovering common types of fraud, including:

• Credit card fraud
• Consumer fraud
• Kickbacks
• Bid rigging
• Inflated invoices
• Inventory theft
• Theft of cash
• Travel and subsistence claims
• Check fraud
• ID fraud
• Ghost employees
• Misappropriation schemes
• Computer-related crime
• Financial statement fraud

Prepare for workplace success! This proven guide will help you hone the technical skills you need for an entry-level position in an office setting, including use of email and the Internet, integrated applications and office suites, and the latest technology tools. You'll also learn important soft skills that today's employers value, such as customer satisfaction, ethics, and telephone manners, as well as information systems and the global marketplace.

This is the first handbook to provide an overview of the major research perspectives in cross-cultural management and to look at how they can be applied to real-world situations. The volume is distinctive in bringing together perspectives previously considered independently, placing the work of management experts alongside contributions from leading cross-cultural psychologists, sociologists and economists. The editors have consciously selected cutting-edge contributors from a variety of countries.

The structure of the handbook reflects a systems feedback model of management. Beginning with the influence of national cultures on managerial and employee behavior, the volume goes on to cover strategy, structure, human resources, motivation, rewards and leadership behavior, interpersonal processes, and corporate culture and values. This allows the reader to see the issues within a dynamic and systematic context. The relationships between the chapters are elucidated by commentary from the editors.

This authoritative volume will be welcomed by managers, researchers and students seeking insight into cross-cultural issues and problems in and across organisations.

"Maybe you think you know about time management. Unless you’ve read Kerry Gleeson’s High-Tech PEP, you don’t. This book contains a key. It unexpectedly opens up a whole world—where suddenly you can think clearly and accomplish things you never thought possible." —Duncan Maxwell Anderson Senior Editor, Success magazine "With simple, straightforward tips, [Gleeson] explains how to exploit technology as a personal information management tool.… This book offers concrete suggestions for getting our information lives in order. As Gleeson says, ‘Do it now!’" —Dr. Franklin Becker, Professor and Director International Workplace Studies Program, Cornell University and Partner, @Work Consulting Group LLC "As a result of PEP, I was able to reduce my workweek hours from 70 to 40, and still achieve the same results.… I have been very pleased." —Dr. Richard Bax, Head of Clinical Research SmithKline Beecham Pharmaceuticals "Productivity through the effective use of technology and work process improvement is the key to success in the corporate world globally. PEP is the enabler." —Ed Carr, Senior Vice President of Administration Steelcase, Inc. Make Electronic Gadgets Dance to your Tune—Do More Work in Less Time. Adapted from Kerry Gleeson’s internationally acclaimed Personal Efficiency Program (PEP), The High-Tech Personal Efficiency Program shows you how to apply the low-tech principles of PEP to your high-tech environment—e-mail, groupware, the World Wide Web, cell phones, beepers, and more. The easy-to-learn system Gleeson describes has already enabled hundreds of thousands of businesspeople worldwide to reduce job stress, increase productivity, and find more time to smell the roses. Why not you?