Packed with practical pointers and examples, this indispensable,
straight-talking guide helps professionals conduct productive
interviews while building strong working relationships with
culturally and linguistically diverse clients. Chapters cover
verbal and nonverbal ways to build rapport and convey respect; how
to overcome language barriers, including effective use of
interpreters; culturally competent interviews with children and
adolescents; and key issues in working with immigrants and
refugees. Strategies for avoiding common cross-cultural
misunderstandings and producing fair, accurate reports are
presented. Every chapter concludes with thought-provoking
discussion questions and resources for further reading.
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