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Information Refinement Technologies for Crisis Informatics - User Expectations and Design Principles for Social Media and Mobile Apps (Paperback, 1st ed. 2021)
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Information Refinement Technologies for Crisis Informatics - User Expectations and Design Principles for Social Media and Mobile Apps (Paperback, 1st ed. 2021)
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Marc-Andre Kaufhold explores user expectations and design
implications for the utilization of new media in crisis management
and response. He develops a novel framework for information
refinement, which integrates the event, organisational, societal,
and technological perspectives of crises. Therefore, he reviews the
state of the art on crisis informatics and empirically examines the
use, potentials and barriers of both social media and mobile apps.
Based on these insights, he designs and evaluates ICT concepts and
artifacts with the aim to overcome the issues of information
overload and quality in large-scale crises, concluding with
practical and theoretical implications for technology adaptation
and design.
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