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Books > Business & Economics > Business & management > Ownership & organization of enterprises > Public ownership / nationalization
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The Public Services under Reconstruction - Client experiences, professional practices, managerial control (Paperback)
Loot Price: R1,670
Discovery Miles 16 700
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The Public Services under Reconstruction - Client experiences, professional practices, managerial control (Paperback)
Series: Routledge Studies in Management, Organizations and Society
Expected to ship within 12 - 19 working days
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This book examines the services in and around the public domain.
The author analyses a number of socio-cultural changes that are
generally considered relevant to these services, including the
rationalising efforts of the New Public Management and the
introduction of IT. The book particularly addresses the diversity
of services. It focuses on the local complexities of their day to
day processes of service delivery, and on the diversity of client
experiences and professional roles associated with various client
relationships. A practical objective of this book is to encourage
its readers to 'redefine' the services they professionally deal
with, and move beyond the standard requirements of the New Public
Management that are so often taken for granted as a starting point.
Professional managers are, for instance, invited to reconsider
their currently quite dominant 'technical' managerial perspective.
Service professionals are encouraged to make sense of the risks and
responsibilities involved with their day to day negotiations,
including the impact of the services on the lives of their clients.
Gastelaars adopts and interpretive approach to her subject,
combining discourse analysis and ethnographic research to
concentrate on the actual practices associated with service
delivery, rather than on theories and justifications.
General
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