Winner of the 2014 Academy of Management Public-Nonprofit (PNP)
Division Best Book Award Many public services today are delivered
by external service providers such as private firms and voluntary
organizations. These new ways of working - including contracting,
partnering, client co-production, inter-governmental collaboration
and volunteering - pose challenges for public management. This
major new text assesses the ways in which public sector
organizations can improve their services and outcomes by making
full use of the alternative ways of getting things done.
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