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The Mental Health Professional and the New Technologies - A Handbook for Practice Today (Paperback)
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The Mental Health Professional and the New Technologies - A Handbook for Practice Today (Paperback)
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In the last two decades, new communication technologies have
dramatically changed the world in which mental health professionals
and their patients live. Developments such as e-mail, online chat
groups, Web pages, search engines, and electronic databases are
directly or indirectly affecting most people's routines and
expectations. Other developments are poised to do so in the near
future. Already, for example, patients are acquiring both good and
bad advice and information on the Web; many expect to be able to
reach their therapists by e-mail. And already there is pressure
from third party payers for providers to submit claims
electronically. These technological breakthroughs have the
potential to make mental health care more widely available and
accessible, affordable, acceptable to patients, and adaptable to
special needs. But many mental health professionals, as well as
those who train them, are skeptical about integrating the new
capabilities into their services and question the ethical and legal
appropriateness of doing so. Those unfamiliar with the technologies
tend to be particularly doubtful. How much e-mail contact with
patients should I encourage or permit, and for what purposes? Why
should I set up a Web site and how do I do so and what should I put
on it? Should I refer patients to chat groups or Web-based
discussion forums? Could video-conferencing be a helpful tool in
some cases and what is involved? How do I avoid trouble if I dare
to experiment with innovations? And last but not least, will the
results of my experimentation be cost-effective? The book includes:
an extensive overview of legal and regulatory issues, such as those
raised by the Health Insurance Portability and Accountability Act
(HIPAA); concrete technical, ethical, and managerial suggestions
summarized in a seven-step Online Consultation Risk Management
model; and how to" resource lists and sample documents of use to
beginners and experienced professionals alike. For better or worse,
no mental health professional today can avoid confronting the
issues presented by the new technologies. The Mental Health
Professional and the New Technologies: A Handbook for Practice
Today will enormously simplify the job of thinking through the
issues and making clinically, ethically, and legally prudent
decisions.
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